Bug Cant Link My Facebook To My Account!

Discussion in 'Support & Feedback' started by Sean101, Nov 6, 2013.

  1. #1
    Hey, so I still cant link my Facebook account to my Digital Point account.
    When I go to the create link in the third party accounts page, I get this..

    fp dp error.PNG

    I tried to do it a short while ago and got the same error, but thought it might be a bug on the forum, but it still is happening and im just wanting to check encase it is something wrong with my account that I will need to get fixed. If you could let me know, it would be great, thanks.
     
    Sean101, Nov 6, 2013 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #2
    Went looking in the source code to see when that error could be displayed. One thing that looks like a good candidate is if you aren't granting the requested permissions. Specifically if Facebook returns your user object, but without an email address. You might check your Facebook settings to see if "Digital Point" is already an installed application, and if it is, make sure you didn't alter the normal permissions it uses.

    I believe you can check this on your Facebook account here:

    https://www.facebook.com/settings?tab=applications

    If you altered what it can do on that page, might just be easier to Remove the app, and then redo it from the Digital Point side so it can request the correct permissions it needs from you.

    On a side note, I checked if people have been able to link Facebook accounts in the last 30 minutes, and they have, and I went so far as to unlink mine and relink it, and there was no issues there, so I'm guessing something going on in your Facebook settings on your account (either altered permissions or maybe the app is blocked or something).
     
    digitalpoint, Nov 7, 2013 IP
    ryan_uk likes this.
  3. Sean101

    Sean101 Active Member

    Messages:
    245
    Likes Received:
    10
    Best Answers:
    0
    Trophy Points:
    90
    #3
    Ok, cool, thanks for the help. I have went to that page on my Facebook and removes the Digital Point app that was there, I also checked the button that says remove other Digital Point activity from my Facebook account. If other member here have linked their accounts and you have re-done yours and all has worked, it probably will be a problem from my side on my Facebook right enough. :p Ill go ahead and try re-link my accounts now. :p

    Update...
    I tried it again there, still got the same error as before. I click to do it and got ask 2 questions from Facebook and I click ok on both rather than the other option to skip steps. Do you know what I can do from here to get my FB link to my DP account?
     
    Sean101, Nov 7, 2013 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #4
    Not sure... Maybe you have some obscure setting on your Facebook account that globally blocks your email from being used even when you say allow it somehow? Not really sure to be honest...
     
    digitalpoint, Nov 7, 2013 IP
  5. Sean101

    Sean101 Active Member

    Messages:
    245
    Likes Received:
    10
    Best Answers:
    0
    Trophy Points:
    90
    #5
    ok, no worries, ill have a look in all my settings, privacy options, etc.. on my Facebook. My Facebook works with other services on the net its link to, weird :p Ill reply back here and let you know if it al works, if it doesn't, no bid deal, but would have been good to get it linked up. :p
     
    Sean101, Nov 7, 2013 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #6
    If it's still not working, send me a Conversation message and I'll coordinate with you for when you can try it exactly so I can add some debugging code on our end to see if I can see *exactly* what it's barfing on. Right now it's kind of just guessing since it's working with other accounts (including mine), it's impossible to try and debug what the specific issue is with your account.
     
    digitalpoint, Nov 7, 2013 IP