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Can't Get Gmail Auto Response Canned Messages To Work

Discussion in 'Programming' started by phaze3131, Mar 4, 2019.

  1. #1
    Hey programmers I'm hoping to maybe get some insight on what is going wrong with sending a canned email response.

    (maybe it's not possible to send canned messages to zendesk and I'll maybe need a script?)

    I am specifically trying to get my gmail account to respond to one specific email coming from a zendesk account and for some reason it just refuses to work just for this one specific email address. It works for all other tests I have done on other email addresses.

    Here is an image of what the header looks like.

    https://www.dropbox.com/s/9xwbhxqp22vqrei/Photos 2019-03-03 17.07.43.png

    Here is the website where you submit a message to get the email in your inbox and setup the canned filter. If you setup the filter for first, then submit a message on the site you can test and see it does not work and does not send a canned message.

    Can't figure it out for the life of me, so ty ty ty for any help!
    phaze3131, Mar 4, 2019 IP