hello ok i tried to access ftp account but i can't connect to my cpanel on hosting i did exactly as it says on the help page : " Core FTP Instructions Step 1: If you haven't installed Core FTP, you can download it here. If you have Core FTP already, skip to step 2. Step 2: Download between the FTP configuration or SFTP configuration and save it on your desktop. Step 3: Double-click on the download file. Step 4: Core FTP will open along with the download file and shall log you into your FTP account. " i did that but i can't connect can someone help me ?
try conecting the other way around go download fileZilla and make and ftp user with password of your choice and then for host type your domain name and for username and password the one u just created and press connect
i tried filezilla too but it didn't work ? so is there a problem with my hosting or something ? can you help me know what it is ?
Try using the IP address of the domain in question. Also you could use the built in FTP client for your OS. If in Windows click Start>Run> and type cmd then hit enter. This will open a DOS prompt where you can use the command ftp <server ip> to connect. If that fails you will want to attempt disabling your Windows firewall to see if you can then gain access. If so you'll need to add an exemption to the firewall rules for port 21.
You may want to try SFTP instead of FTP. The difference is that in SFTP - the S stands for Secure. It should be on the same port as SSH - port 22. Regular FTP works on port 21. When you setup the options for the server, there should be something like - normal - SFTP - FTP - anonymous - check the SFTP setting. Some hosting providers disable regular FTP to prevent sniffers from grabbing your packets and maybe your username and password.