Cannot retrieve lost password

Discussion in 'Support & Feedback' started by deb0and, Jan 7, 2011.

0
  1. #1
    Hello

    Hoping that someone can help me.

    I cannot remember my password and the lost password function doesn't work at all.

    It says the image verification isn't correct all the time, then sometimes it says it cant find my email in database but if i try to log in more than 5 times I automatically get an email telling me that someone has tried to log in to my account - obviously that someone in me.

    I have had to sign up for a new account and have lost all my privelages and feedback, I would really like to be able to access my old account.

    Can some one rectify this for me please?
     
    deb0and, Jan 7, 2011 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #2
    If it says it can't find the email, it was either typed wrong or not correct. Maybe you have multiple addresses going to the same place?
     
    digitalpoint, Jan 7, 2011 IP
  3. deb0and

    deb0and Active Member

    Messages:
    141
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    53
    #3
    No it's defiantly correct I have tried it many times.
    The system is not working proerly.

    It's very frustrating what can be done about it?

    Can you lift my restrictions on this account?

    I had some really good feedback on my last account

    Can you activate it your end and send me a password?

    Username deb0and
     
    deb0and, Jan 7, 2011 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #4
    What email are you using on the reset email form?
     
    digitalpoint, Jan 7, 2011 IP
  5. deb0and

    deb0and Active Member

    Messages:
    141
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    53
    #5
    deb0and(at)gmail(dot)com
     
    deb0and, Jan 7, 2011 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #6
    That's the email of your new account, not the email of your old account.
     
    digitalpoint, Jan 7, 2011 IP
  7. deb0and

    deb0and Active Member

    Messages:
    141
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    53
    #7
    Nope my new accounts email is deb0and(at)aol(dot)com
     
    deb0and, Jan 7, 2011 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #8
    Well it's not the email of your old account either.
     
    digitalpoint, Jan 7, 2011 IP
  9. deb0and

    deb0and Active Member

    Messages:
    141
    Likes Received:
    1
    Best Answers:
    0
    Trophy Points:
    53
    #9
    It must be because when I attempt to login more than 5 times
    It sends an automated email to deb0and(at)gmail(dot)com i am reading the message now.

    I even tried deb0and(at)googlemail(dot)com but still no luck.

    Either something has gone wrong with the database or the recover operation isn't working properly

    This is very strange!!
     
    deb0and, Jan 7, 2011 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

    Messages:
    38,334
    Likes Received:
    2,613
    Best Answers:
    462
    Trophy Points:
    710
    Digital Goods:
    29
    #10
    Did you check the header of the email you received to see the actual email address it was sent to?
     
    digitalpoint, Jan 7, 2011 IP
  11. maahi

    maahi Active Member

    Messages:
    157
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    61
    #11
    Their is a software roboform you can use it for save you passwords. It will secure you all passwords in their database.
     
    maahi, Jan 8, 2011 IP
  12. calum

    calum Peon

    Messages:
    2,821
    Likes Received:
    141
    Best Answers:
    0
    Trophy Points:
    0
    #12
    Check for any really old DP emails and see what email address they were sent to, copy that exactly and it will work.
     
    calum, Jan 8, 2011 IP