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Cannot get hold of expedia affiliates.need help please

Discussion in 'Products & Tools' started by kyuraz, Oct 3, 2012.

  1. #1
    Hello Everyone,

    We are trying to integrate the EAN API (expediaaffiliate.com)
    We are having trouble with some of the sample search results.
    I have to fix that before I submit the site for their review.

    However, I could not get hold of support.
    I used to get replies from one staff.
    I have on record 3 emails of their technical staff.
    It has been months ( no exaggeration) that I have been writing emails to them
    including using the customer support page on their site.

    I have even tried contacting them through linkedin
    However I still get no responses.

    We have spent money and time on that and we do not have plans of abandoning the project
    Has anyone here worked on their API and have a record of their support (phone would be much desirable)?
    Or can anyone here help me find a way to contact these people?

    Thank you very much.
     
    kyuraz, Oct 3, 2012 IP
  2. giorgioarmani

    giorgioarmani Well-Known Member

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    #2
    Are they still paying out?
     
    giorgioarmani, Oct 31, 2012 IP
  3. kyuraz

    kyuraz Greenhorn

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    #3
    Hi Giorgioarmani,

    We havent even fully completed the integration
    there were issues with the feeds we get
    Our developer has been waiting for their reply
    but to no avail
    even after many months..
     
    kyuraz, Oct 31, 2012 IP
  4. giorgioarmani

    giorgioarmani Well-Known Member

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    #4
    It's odd you mention EAN not replying... I've had the same issue with another travel affiliate program.

    At least a dozen emails over the past 6 months and no reply. No other way to contact them either. Strange, no?!
     
    giorgioarmani, Nov 1, 2012 IP
  5. kyuraz

    kyuraz Greenhorn

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    #5
    yes exactly.

    I wonder why they are not replying.
    From phone calls, emails to comments on their blogs, I get no response at all.
    I mean, I know their network of affiliates is very big now but
    it seems weird that they turn their backs on a new affiliate.

    I am still hoping they will reply.
     
    kyuraz, Nov 1, 2012 IP