cannot delete a file from server

Hi I have a bb directory which I am not been able to delete. I tried various options - my first option was to delete it using FTP and than I also tried deleting it from file server online. Can someone help me and let me know what could be the problem? Thanks

 

Odds are, you got an invisible file in the folder. A file that starts with a dot (.htaccess for example.). If you can figure out what the file name is and get rid of it, you can probably then delete it. You might have to rename it to change it, like htaccess.txt.

 

Thanks Nintendo....I will have a look and see.... thanks.... will post the outcome in sometime.

 

550 Could not delete alertpay.php: Permission denied

This is the error I am getting...... thanks

 

can you please try it using SSH? if its a single file try with command

or if its a folder try it with the command

Let me know the results.

 

if you still have problem and SSh isn't provided, make sure you are logged in as root user
or check with your hosting support to see if anyone of the staffs' changed permissions through root.

 

did you get that file on server using some script???cause mostly the files which are not able to delete are commonly due to some script or shell

 

chown the file to your username.
chmod 777 alertpay.php.
rm -R the directory