Hello, I apologize for any inconvenience that the recent outage has caused. We are working closely with our ad serving providers to get everything running again. Our staff is able to access the ad server via our back-end and we can create a screen-shot of any report that you need as a temporary solution. There is no official ETA on when the control panel will be accessible, however we are hoping that it will be online later today. If you want us to send you a screen-shot of any reports, please open a ticket in our helpdesk (http://support.canepmedia.com) and it will be generated and sent to you as soon as possible. An official statement will be released later in the week explaining what has happened. We are not disclosing the details at the moment. Best regards, Alexander Groysman Chief Executive Officer Canep Media
Hello Everyone, Unfortunately we do not yet have the user interface at http://canepmedia.adecn.com online, however we have a temporary backup established at http://temp.adecn.com. You are able to log in into the user interface at this address with the same credentials as the regular user interface. We are still working with our ad serving provider to restore access at our old address. We will be switching back to the permanent address as soon as possible. I would like to apologize once again for any inconvenience that has been caused as a result of the service outage. We will be releasing a formal statement regarding the circumstances around the downtime later in the week. If you have any problems or concerns please open a ticket in our helpdesk at http://support.canepmedia.com. Best regards, Alexander Groysman Chief Executive Officer Canep Media