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Can not add funds to account

Discussion in 'Digital Point Ads' started by Links_Management, Apr 24, 2020.

  1. #1
    Hello Team,

    I can not add funds to my account via the "add funds" menu.

    Here is the error text
    Your payment can't be completed. Please return to the participating website and try again.
    SEMrush
    Can you please fix it or give me a direct link to make a payment?

    Thank you in advance
     
    Links_Management, Apr 24, 2020 IP
    SEMrush
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    That message is relayed from PayPal (not sure anything about it beyond what PayPal gives there). I remember someone having a similar issue on their PayPal account and it turned out to be that they had not verified their PayPal account/email yet. Can you double check that your PayPal account is verified and with a verified email address on it?
     
    digitalpoint, May 6, 2020 IP
  3. Links_Management

    Links_Management Well-Known Member

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    #3
    Thanks for reply.
    Yes, our paypal account and email are verified. All other payments and subscriptions are working fine.

    Is there any other possible reasons?
     
    Links_Management, May 26, 2020 IP