Call center or phone service for inbound/outbound

Discussion in 'General Business' started by thenewguy639, Jan 26, 2009.

  1. #1
    im looking for a Call center or phone service for inbound/outbound calls i will be receiving? Anyone have recommendations?
     
    thenewguy639, Jan 26, 2009 IP
  2. mentos

    mentos Prominent Member

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    mentos, Jan 27, 2009 IP
  3. JeffCliff

    JeffCliff Guest

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    #3
    These places should help:
    callcenterops.com/forum
    voip-forum.tmcnet.com/forum
    forums.pinoycallcenter.com

    Be sure to check the reputation of the people you're hiring (you can check in those same places).
    Also ask how big is the callcenter, so you do not get stuck with some small company that has untrained people and can't be relied on. Call a few times even after hiring to check the quality of English.

    Make them record all conversations with clients so you can check if there is ever a problem. That's a must.
     
    JeffCliff, Jan 27, 2009 IP