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I'm one of your paid-hosting customer and I thought your service and support is .. Today I cannot open my sites (it's more then 10 hours now), and so my member, cause my site is a community site, and today is its launching day after 1 full month of hard work, what a big problem I have now. I've sent a help-ticket via your support group helpdesk, also another mail sent to your support mailbox, and there is no reply at all. So I browse the web and found this thread, and hope it could be another way to reach your support team. Thanks.
Woah.. talk about an old topic being brought up from the dead. At the moment, the support tech's are asleep, but you should get a reply within 3-6 hours. Can you give me your domain name?
Jamson, An information box appear told me there is another PM received, but there is no new message there, if it's you please send it again. I've sent you the traceroute, via PM.