Buyer makes PayPal Dispute for Unauthorised Claim when I've already sent item

I sold a cellphone on eBay for $550 3 days ago. I received payment and as you do you send it off the following day. I just woke up to see that the buyer has started a dispute stating that the purchase of the cellphone was unauthorized. PayPal have taken $550 from my account so I'm now in the negative and the cellphone has been shipped to him already. PayPal are asking for a tracking number though the buyer chose a postal service that doesn't include a tracking number. I've tried messaging the buyer asking if he'll cancel the dispute since I've already sent it and once he receives the cellphone to send it back then I'll give him a refund but i haven't received a reply.

I run a business on eBay and to have money in my PayPal account at all times is vital and right now this has left me and my business in a total mess since I'm in the negative.

Can anyone give some advice on what I should do?

 

There is not much you can do, you are f** by the combination of Paypal and a bad customer.
who has the habit of doing it. (some do this constantly)

When you send something that is $550.00 worth, you better send it so you can track it. or better re-call and not deliver.

 

If it is still possible call up the shipping company immediatley to cancel the shipment. Otherwise there is nothing much you can do at this point but give the person a negative feedback to warn others.

 

People are in it to scam anyone they come across. Paypal is even worse for siding with these people (unless it really was an unauthorized transaction). Good luck I hope you prevail. For items that are over $100 you should always get a tracking number just because of situations like this.

 

uggh, eBay is a hassel. Have you tried a online chat with one of the eBay agents?

 

When you send something of that value, you should send recorded. Anyway, you do have his address, right? Maybe if the situatuion does not sort itself out, you could invlove the police in someway.

 

Thanks for all the help. It's all been sorted out. He's going to cancel the dispute and send the phone back and get a refund that way. Though I'm definitely going to use tracking from now on, I don't want to run into this little problem again.

 

I'm surprised he agreed to cancel it. Most people like that are out to scam you.

 

Did he say why he opened a dispute so fast?

 

you lucky that was sorted out people usually seize such opportunities on the internet....
.....that's all due to this paypal thing and it plays with adrenalin in our veins

 

Never send an item of this worth unregistered if paid by PayPal. And if this works out for you you can really say you are a lucky guy. But I would not be "happy" until you got back everything and it has cleared. This case looks QUITE strange.

 

sir you been SCAMMED. your just a victim like me except you didn't lost a huge amount of money as fees but still you lost the cell phone. because of this problem i stop using paypal to sell my softwares. but this time I have found a far more better way to stop frauds. PM me and I will tell you the secret.

 

So pervert (lol), what do you use to sell your softwares ?

Moneybooker ?

 

That's the bad thing about Paypal, they will only look on one side and forget the other. I hope you can claim back your item. It's best that you have tracking number for every postal sending in the future.

 

u cant do anything now.Did u try contacting the buyer?

 

May be he was real owner of account while you shipped to another person

Also, if you shipped to the paypal's confirmed address. Ask him all the shipping costs, open a eBay unpaid item dispute to get your final value credit back. That way, you don't lose anything except Listing fees.

 

now i am using money bookers and i am very happy with it... hehehehe... at least now they cant scam me anymore... and i will not lost any more money...

 

I say call up the PayPal toll-free number and BLAST them.

Use skype, its easier that way.
And good luck man.

 

Wow! yeah go call PayPal and blast them like courage said
good luck... sadly there are scammers in this world

 

Welcome on DP silence!



And anyway, if you have been scammed, please read this : http://forums.digitalpoint.com/showthread.php?t=440019