So this is what happened. I had an item for sale on ecrater, a watch for $1400 - someone bought it without even asking questions ... obviously it sounded weird to me. I tried contacting the buyer many times, he responded only after a few days from the same email associated to his paypal account saying he was very interested in the watch and couldn't wait to receive it.I was still skeptical as the phone number he provided me belonged was a random store's fax number, I tracked down the store's phone number and they didn't seem to know the buyer at all.I was still skeptical so I called paypal to ask some information about the buyer, they confirmed me he had a good paypal history and the paypal rep told me that if he were me he would have mailed the watch. I still wasn't sure, so I emailed the buyer again asking for a phone number, this number he gave me a real one.At this point I called Paypal one more time to confirm how I was protected as a seller, they told me that as long as I had a tracking number and insurance on the package I will be protected as a seller although she failed to mention that I needed also a signature. They finally convinced me and I shipped the item.I didn't hear from the buyer for almost a month.almost a month later I get a dispute on the watch claimiing it was an unauthorized transaction.Now I am freaking out, I knew I should have followed my gut and just issue a refund and forget about the sale. I am really scared to lose my $1400 - his guy is obiously a scammer.I immediately responded to the dispute sending all the proof material in my hands: - tracking number- tracking confirmation receipt- insurance papers- emails exchanged with the buyer (from the same email asssociated to his paypal account) stating that he was interested in the watch- I also called the buyer but he realized who he was talking to he hung up the phone on me, which is a typical guilty behavior. Any chance I can win this case? Any suggestions on how to proceed in order to win this case? Please please help! This is so unfair!! I knew the guy had bad intentions, the paypal reps convinced me to go through with the sale probably not to lose the paypal fee I paid on the transaction!!!!
Thats why you should always avoid such a big transaction with the paypal. I would prefer to stay away from selling to unknown user untill i am sure about the genuine buyer
Tell them by phone that you will be fillig a Police complaint if he does not resolve the matter in 7 days time.