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Bug: Unable to Save Changes in My Ads

Discussion in 'Digital Point Ads' started by Links_Management, Oct 31, 2013.

0
  1. #1
    When I'm trying to change one or all of the following for my CPC ad: Cost per click, Title, Description or keywords, I am unable to save changes as I see the following error:

    The following error occurred
    The server responded with an error. The error message is in the JavaScript console.

    I tried different browsers with their latest version (FF, Chrome), javascript is enabled in all of them, but this error occurs and again again and I'm unable to make any changes in my ad campaign.
     
    Links_Management, Oct 31, 2013 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    If you look in your browser's console, what does it say?
     
    digitalpoint, Oct 31, 2013 IP
  3. Links_Management

    Links_Management Well-Known Member

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    #3
    I don't understand your question. Where exactly should I look?
    I just created a new banner ad (pending approval), but when I upload a banner, it is not shown whether it was successfully uploaded or not.
     
    Links_Management, Nov 8, 2013 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    In Chrome you should have an option to look at your console for Chrome.
     
    digitalpoint, Nov 8, 2013 IP
  5. Links_Management

    Links_Management Well-Known Member

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    #5
    Check this out - http://linksmanagement.com/banners/error.png. Is this info enough? I'm not a programmer, I don't know what exactly I need to look into and send over to you. Give me detailed instructions if that info is not enough.
     
    Links_Management, Nov 12, 2013 IP
  6. digitalpoint

    digitalpoint Overlord of no one Staff

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    #6
    What does it say if you click on the Console tab there?
     
    digitalpoint, Nov 12, 2013 IP
  7. Links_Management

    Links_Management Well-Known Member

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    #7
    It says this - see attachment.
     

    Attached Files:

    • bug.txt
      File size:
      23.7 KB
      Views:
      222
    Links_Management, Dec 4, 2013 IP
  8. digitalpoint

    digitalpoint Overlord of no one Staff

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    #8
    That is the page source, not the console. :)
     
    digitalpoint, Dec 4, 2013 IP
  9. Links_Management

    Links_Management Well-Known Member

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    #9
    I decided to just stop that campaign and start another one. When I buy CPM banner views and add 2 banners 468x60 and 728x90, where is the second one (728x90) displayed? I've never seen it. I only see the small banner showing in the top of the forum.
     
    Links_Management, Dec 7, 2013 IP
  10. digitalpoint

    digitalpoint Overlord of no one Staff

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    #10
    That size will show under posts.
     
    digitalpoint, Dec 8, 2013 IP
  11. Links_Management

    Links_Management Well-Known Member

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    #11
    Got it, thanks.
     
    Links_Management, Dec 8, 2013 IP
  12. Links_Management

    Links_Management Well-Known Member

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    #12
    It seems, there is another bug in your system. When I'm trying to edit the approved campaign budget in the field 'Override Bid Per Area:', it's never saved.
     
    Links_Management, Dec 11, 2013 IP
  13. digitalpoint

    digitalpoint Overlord of no one Staff

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    #13
    It's definitely being used by others successfully. Do you have any plugins installed in your browser that later the page source by chance? (Things like ad blockers)
     
    digitalpoint, Dec 11, 2013 IP
  14. Links_Management

    Links_Management Well-Known Member

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    #14
    Nothing like that. Please try to change the price in any existing campaign by yourself in my account in the field 'Override Bid Per Area:'. For example, in campaign 'PR1-PR7 Backlinks from Actual PR Pages ($1 / Link) pay_per_click ' from $5.00 to $5.10. Once it's saved, open it once again and check out the price. It's going to be $5.00 anyway. I'm 90% sure you'll have the same problem.
     
    Links_Management, Dec 11, 2013 IP
  15. digitalpoint

    digitalpoint Overlord of no one Staff

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    #15
    I'm not seeing what you are seeing at all... I suspect out of thousands of users using the system to create/manage ads, I would have heard about the inability to edit ads many years ago.

    Also, I went through the motions to test it... changing a PPC override on a keyword from $5.00 to $5.10 and it saved just fine (see video below). Is this what you were trying to do, or am I misunderstanding?

    You might need to click on it and make it bigger you YouTube's site...

     
    digitalpoint, Dec 11, 2013 IP
  16. Links_Management

    Links_Management Well-Known Member

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    #16
    1. It also works fine for me when I edit NOT active CPC campaign.
    2. It does NOT work when I edit an active, approved and enabled CPC campaign (changes look to be saved, there is no error message, but when I open the saved campaign, I see the old pricing - that's why people don't notice that).
    3. It does NOT work when I edit an active, approved and enabled CPM campaign.
    4. As to my very first error (when changes are not saved at all and I see an error), which I was talking about - I noticed that it only appears when there are a lot of keywords in the CPC campaign that I'm trying to edit and save. In those campaigns where I see that error I've got 1101 keyword. Try to edit a CPC campaign (edit your CPC price for any keyword and your title for that campaign).
     
    Links_Management, Dec 11, 2013 IP
  17. digitalpoint

    digitalpoint Overlord of no one Staff

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    #17
    I'm not seeing any issues with CPC ads (inline text-link ads), regardless if it's enabled, disabled, etc.

    I *did* locate an obscure issue with CPM ads where the area override would not always work as expected. This issue should be fixed now.

    Any chance you could take a video or screenshot of the error you are getting when trying to override keywords?
     
    digitalpoint, Dec 11, 2013 IP
  18. Links_Management

    Links_Management Well-Known Member

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    #18
    > I'm not seeing any issues with CPC ads (inline text-link ads), regardless if it's enabled, disabled, etc.

    Enabled and active, i.e. running? Try to do it in active, running campaign.

    How about the 4th error? Did you try to repeat it with more than 1100 keywords? Try to edit CPC bid for an even disabled campaign, but already created. (When I create it first time, there is no bug.)
     
    Links_Management, Dec 11, 2013 IP
  19. digitalpoint

    digitalpoint Overlord of no one Staff

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    #19
    Yep... seems to work fine for me on an active/running ad for CPC ads (inline text link).

    No, I did not try it with a ton of keywords, I don't have an ad with that many, but it really shouldn't make any sort of difference at all since there is no size constraints on our end.
     
    digitalpoint, Dec 11, 2013 IP