Branding removal not working

Discussion in 'Support & Feedback' started by mixvio, Apr 16, 2014.

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  1. #1
    Hi, I purchased the branding removal license for Digital Point Spy. I tried to put my domain in as instructed and it simply said that it failed to verify the domain but no further instructions on what to do were provided. How do I go about doing this?

    The forums are located at http://forum.gaymers.com.au

    I entered both forum.gaymers.com.au as well as simply gaymers.com.au and neither worked.
     
    mixvio, Apr 16, 2014 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Did you tab out if the field after you put the domain and wait a second (not submit form)?
     
    digitalpoint, Apr 16, 2014 IP
  3. mixvio

    mixvio Peon

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    #3
    That worked, thanks. Didn't realise I needed to switch tabs first. :)
     
    mixvio, Apr 16, 2014 IP
  4. mixvio

    mixvio Peon

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    #4
    Okay, so I've got the domain verified but there's still branding in the footer. How long does this take to disappear?
     
    mixvio, Apr 18, 2014 IP
  5. digitalpoint

    digitalpoint Overlord of no one Staff

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    #5
    If it's a XenForo addon, it checks when templates are rebuilt. The easiest thing to do is disable addon, and then reenable it since that will trigger the template rebuild.
     
    digitalpoint, Apr 18, 2014 IP
  6. DanHawkins

    DanHawkins Member

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    #6
    I followed the above instructions... Yet I still receive the verification failed error :(
    Screenshot: http://gyazo.com/5db7e2d6716bcd0faafbb42fb5e1420f
     
    DanHawkins, Aug 24, 2014 IP