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Bought a refurbished laptop from NewEgg. Please help!

Discussion in 'Hardware' started by Bob Mill, Oct 7, 2008.

  1. #1
    Hello everyone,

    I just bought my first refurbished laptop, and first laptop overall. I bought it at NewEgg.com
    SEMrush
    While I am impatiently waiting for it to arrive, I'd like to ask you a couple of questions:

    1. Will the package I receive be almost as new? Will I receive an HP box, everything packed in those plastic bags etc? Or will it just be some simply put there?

    2. I am not sure I understand this. The question is if I will receive an adapter? Here's what NewEgg.com says on their website:

    Open Box Item Return Policy
    [...]
    If you purchase an Open-Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open-Box products, even if the missing accessory is required for the item to function properly.[...]

    However, under laptop specifications, it is said that it includes the adapter. On the other note, when I click "more images", I see this message above the pictures:


    The pictures shown are from the NEW version of this item. The manufacturer Recertified product may differ in packaging and accessories, but will usually be comparable with new versions. On occasion accessory items may or may not be included, and/or substituted. Accessories are shown in the pictures so that customers will know what may be missing.


    The adapter is on the picture.

    Will I get it?

    Thank you all very much.

    Regards,
    Bob
     
    Bob Mill, Oct 7, 2008 IP
    SEMrush
  2. bogart

    bogart Notable Member

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    #2
    It sounds like you will get the 'OEM BAREBONE' item
     
    bogart, Oct 7, 2008 IP
  3. Bob Mill

    Bob Mill Peon

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    #3
    Could you please clarify? What is "OEM BAREBONE" item?
     
    Bob Mill, Oct 8, 2008 IP
  4. bogart

    bogart Notable Member

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    #4
    The item without accessories or original packaging.
     
    bogart, Oct 8, 2008 IP
  5. levampire

    levampire Active Member

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    #5
    Ouch, So it doesn't come with a charger :eek:
     
    levampire, Oct 8, 2008 IP
  6. skypeace

    skypeace Well-Known Member

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    #6
    Nope dude :(
     
    skypeace, Oct 8, 2008 IP
  7. levampire

    levampire Active Member

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    #7
    You'll be penniless because of buying Batteries :|
     
    levampire, Oct 8, 2008 IP
  8. tastysites

    tastysites Well-Known Member

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    #8
    Perhaps you should e-mail or call and find out ...
     
    tastysites, Oct 8, 2008 IP
  9. hamzo

    hamzo Banned

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    #9
    Not to rub it in or nothing.. But Batteries can cost up to 100 Dollars/Pounds.
     
    hamzo, Oct 8, 2008 IP
  10. tastysites

    tastysites Well-Known Member

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    #10
    Yes, I had to get a new adapter for my laptop, was $70 - I do hope yours comes with it. :)
     
    tastysites, Oct 8, 2008 IP
  11. hamzo

    hamzo Banned

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    #11
    All you can do is hope, look on the bright side.. At-least you got it:cool:
     
    hamzo, Oct 8, 2008 IP
  12. Bob Mill

    Bob Mill Peon

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    #12
    I called NewEgg.com, they said that they couldn't guarantee, but the laptop SHOULD and probably will come with everything as new one (including remote control, headphones etc). Also, on their website, there are pictures of the item where it says "Pictures of NEW item are shown; if you are buying refurbished item, something may be missing. The things that are on the picture WILL be shipped"

    Adapter is on the picture.
     
    Bob Mill, Oct 9, 2008 IP
  13. oblivion19

    oblivion19 Well-Known Member

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    #13
    thats good.. let us know whether u got it or not
     
    oblivion19, Oct 9, 2008 IP
  14. tigrrra

    tigrrra Well-Known Member

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    #14
    you might want to check your order status maybe you can cancel your order
     
    tigrrra, Oct 9, 2008 IP
  15. PHPGator

    PHPGator Moderator Staff

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    #15
    newegg is a good company to buy from. However, if they say it won't come with some items, it probably won't.
     
    PHPGator, Oct 9, 2008 IP