Mitch: [6:44:03 AM] Thank you for choosing Live Chat. My name is Mitch. If you have not already provided the Domain this issue is regarding, please do so now along with any additional details you feel I should have. We are extremely busy today, please be patient while I work on your issues. Jane: [6:44:03 AM] all of my websites are not available [6:44:17 AM] www.dotmmo.com [6:44:23 AM] www.browsergamesite.com [6:44:46 AM] www.dotmmorpg.com [6:44:55 AM] www.games-pr.com [6:44:59 AM] and many more.... [6:45:14 AM] help..it took about 30 minutes so far [6:46:26 AM] ? Mitch: [6:48:15 AM] Thank you, let me take a quick look. Just one moment please. [6:48:36 AM] We apologize for the inconvenience, but one of our admins currently has your server down investigating a performance issue. He has noted the server should be back up in about 15-30 minutes. If he encounters additional complications he will re-note the server with a new time frame. We appreciate your patience as we resolve this issue. The following link may have additional status notes when there are such issues: Server Status Page Jane: [7:17:27 AM] but it took longer than 30 minutes Mitch: [7:18:24 AM] Sorry about that, 30min is just an estimated time Jane: [7:19:06 AM] that means it is possible to take 3 hours, even 30 hours????????? [7:19:22 AM] It is not the first time your admis working on such issue, [7:19:44 AM] why your servers are always invovoled into such issue and cannot be solved.????? [7:20:17 AM] why your homepage is still live, even I did not see a single downtime Mitch: [7:24:25 AM] Looks like the server is back online now but your account has been suspended [7:24:57 AM] Admin said that your account was causing the server to go down, that's why they suspended the account Jane: [7:25:30 AM] so how to bring my site back? Mitch: [7:25:43 AM] Admin notes: Customer is contributing to IO problems due to inefficient queries. 86 selects resulted in 949,606 rows examined. A bit much. They need to look into indexing and they'll also want to review slow query logs to help them resolve. From mysqltop20: mysqld(1) started Thu Mar 31 05:08:03 2011. (Run time: 07d 01h 14m 44s) AdjRowsEx: UserCPU/ Select Update Other Voluntry Nonvol LastQry LastQry Actv LastQry LastQry Database User CPUTime BusyTime CPU/Busy RowsExamined RE*CPU/Busy TotalCPU Cmds Cmds Cmds CtxSw CtxSw StrtCPU EndCPU Qrys BusyTime CPUTime Jane: [7:25:45 AM] what is the problem regarding my account? [7:26:44 AM] can you enable my account?????? It is urgent...... [7:27:18 AM] ? [7:27:23 AM] Are you going to disable my acount forever? Mitch: [7:28:08 AM] You have to try to fix the problem before we can reactivate the account [7:28:18 AM] Your account is causing the entire server to go down [7:28:31 AM] If we reactivate your account now the entire server will crash again Jane: [7:28:32 AM] What is the problem? all of sites are wordpress-powered, never found unsolicited [7:28:39 AM] something.. [7:29:04 AM] No, if you take a took at my website, they are the default wordpress theme, with little traffic. [7:29:28 AM] maybe there are 5-8 wordpress software installed in this server. [7:30:19 AM] but your policy allows such addons since I consulted you the other days. [7:32:23 AM] Even I do not know why my website are taken down..because I never spam your server.... Mitch: [7:32:26 AM] We do but looks like your website are using a bit too much CPU resources than we allowed Jane: [7:32:57 AM] can you bring it back? or I cannot do anything Mitch: [7:33:01 AM] gamecaff_wrd1 and gamecaff_bcgamer are the main problem Jane: [7:33:31 AM] Bring my site back, I will tranfer the date into another server... Mitch: [7:33:32 AM] you have to at least disable some of the website that are causing problem for the server before we can enable the site again [7:33:44 AM] you have full access to the website files and DB [7:33:57 AM] We can't bring the site back. It will cause the server to crash again Jane: [7:35:47 AM] no, can you bring the site back for 30 minutes. so that I can handle this issue. [7:36:16 AM] without the website, I cannot do nothing.... I am not a super administrator of websigte, that is why I use hostmonster.com [7:37:18 AM] I cannot judge which data is which? help help, [7:37:28 AM] this is very small business. Mitch: [7:38:29 AM] Your account doesn't need to be online for you to be able to backup your files and move them to another server [7:38:48 AM] We give you full access to the cpanel and file manager while the account is suspended [7:39:22 AM] You can login to the cpanel and use the unlimited ftp or any ftp client you want to download the files to your computer and save them Jane: [7:39:54 AM] all of your stuff is unlimited, but all of your servies are limited Mitch: [7:39:56 AM] or you can use the backup icon on the cpanel to create a backup files then download it to your PC and use that to restore the site on a different server [7:40:18 AM] We only shared servers so there are some limits Jane: [7:40:45 AM] but why you said unlimited????? [7:40:49 AM] it is a hoax? [7:42:33 AM] you never care for customer's feeling, [7:43:26 AM] It is true I cannot login the cpanle. slow and slow loading like snail [7:43:48 AM] help,, ..help...help.... I really really need your help.. this is Mitch: [7:43:57 AM] you can visit our Term of Service to find out what unlimited and what's are not [7:44:05 AM] http://www.bluehost.com/terms_of_service.html Jane: [7:44:31 AM] which clause? Mitch: [7:44:53 AM] "UNLIMITED" USAGE POLICIES AND DEFINITIONS 1. What "Unlimited" means. Bluehost.com does Jane: [7:45:02 AM] I cannot login my cpanel..... help Mitch: [7:46:06 AM] Looks like our admin are still working on putting the server back online [7:46:22 AM] You should be able to login to the cpanel once they finish working on it Jane: [7:47:42 AM] but you just said, I can login,,, why did you cheat me just now? actually, all of website are attracking about 500 - 100 unique ips in all. [7:48:59 AM] why your words are full of "looks like" "seems like" can you give me a sure anwser... [7:50:45 AM] I bought you so many domains, so many accounts. playbbgc, playmmog, wpcrafter.. etc... but only to find I am wrong, i trust you too much Mitch: [7:50:45 AM] It's because the admins are still investigating the server problem [7:51:15 AM] They just updated the server status to: Investigating Server Performance - Our technician is currently investigating a server problem. The source of this problem is unknown at this time. The duration of assessing this is approximately 15 to 45 minutes. Jane: [7:51:42 AM] you just treatening me to take my websites offline, or you will not enable my website, it is rediculous ....reallly Mitch: [7:52:03 AM] you can go to https://www.hostmonster.com/cgi/serverstatus/ to verify the server status Jane: [7:52:26 AM] Man, take a look at our dialogue, .... [7:52:42 AM] why you threaten my that way.... I am innocent... Mitch: [7:53:24 AM] I am not making any threat I am just trying to tell you what's happening Jane: [7:54:04 AM] I cannot access to cpanel, but you said you have full access to the account.. why is incosistent with what you said?????? Mitch: [7:55:48 AM] You will be able to do that once they put the server back online [7:56:26 AM] They just took the server down 10 min ago Jane: [7:56:31 AM] but why you said the server is online, and admin disable my account. take a look at our dialogue, many... Mitch: [7:56:36 AM] so when I said that you did have access to the cpanel Jane: [7:56:40 AM] maan Mitch: [7:56:50 AM] you can go to the server status and verify the time the admin took the server down Jane: [7:57:44 AM] man, take a look at our dialogue,.I do not want to post our dialogue in the pulic space.. but I will have to find a thirdparty to say which is which.... [7:58:04 AM] can you tell me how long it should take to bring the server back?????????? Mitch: [7:59:03 AM] I don't have a exact time when the server will be back online [7:59:19 AM] As of right now there is an admin working on it trying to put it back online Jane: [7:59:19 AM] one day, one month? or forever. [7:59:22 AM] all possible? Mitch: [7:59:34 AM] The server status page said 15 to 30 min [7:59:48 AM] But that's just an estimated time [8:01:46 AM] Feel free to verify that at: https://www.hostmonster.com/cgi/serverstatus/ [8:02:29 AM] Did you have any additional questions for me? Jane: [8:04:24 AM] Last question, if I will not disable my website, my acount will be disabled forever? Mitch: [8:05:35 AM] Yes, understand if we put your website back online it will cause the entire server to crash Jane: [8:06:11 AM] the following problem is I cannot do nothing, how can I handle the problems?????????? [8:06:32 AM] cannot login cpanel, cannot login ftp, cannot ..... Mitch: [8:06:46 AM] Once the server is back online you will be able to login to the cpanel and check the logs Jane: [8:07:28 AM] ok. let me post our dialoue on webmaster forum..... Mitch: [8:07:45 AM] ok
Seems like the customer care executive failed answering you and you were nervous. feel bad about it, i think wordpress is making high server loads a lot of times, i have seen this many times with most of the hosting companies.we have to find the real reason for the wordpress high loads.