After being attracted by their 'honest than godaddy' tag I created a hosting account with BlueHost.Soon after opening it I created a support ticket asking them to put my account into manual renew and remove my credit card information.Their billing department confirmed that they have put in on manual renew but to remove my credit card information they need my card number.I refused thinking that it was already on manual renew. Now my hosting with them is about to expire and one fine morning I received msg from my credit card company that they billed me about 108 $.Thats 9 $ per month for next 1 year of hosting that I never wanted. I am from outside of US and any transaction in US dollar attracts currency conversion charge and what not.After request bluehost returned my money.But the question is who will now compensate me for the 16$ i lost in transactions. If it was my fault I can understand but why should I be at loss because of faulty process of a big company ? Why should I get attracted about their hosting facility when they misuse my credit card and gives false assurance.
Ya, lots do that besides them. Sometimes it is unintentional or human error, others it is purposely. Id advise contacting them and referencing old ticket and asking for refund. if they refuse tell your cc company the same info and charge it back. Its about all you can do.
Hi, We avoid this problem by including the 'Recurring Payment' option in our clients control panel. So clients can switch this option on or off themselves - no need to contact support. All the best.