Bloomex never buy flowers from here (Canada flower delivery service) I had a real bad experience of buying flowers for the first time in my life from an online company and it has been horrible. I used this website http://bloomex.ca/ it had cheap gifts, so i had a chat with one of their customer relationship manager and he said yes we can deliver the gifts to Ontario on the very next working day that was 15 December. So I made the payment of about 35$ to them and hopped the gift would reach my girlfriend on 15. Today is 17 December 2008 and the gift hasn't reached her yet. Apart from the rude behavior from their customer care their service are really slow, here is the complete details of my order The reason why I am sharing this with the DP members is that the way I have been robbed of my money I hope you are not please don't buy any product from this company. Here is the rude shutdown of the customer care officer [b]karen :[/b] How can I help You? [b]neeshu :[/b] Question help me with my order Order number (optional) 852447 [b]karen :[/b] i have found the order. how can i help youy? [b]neeshu :[/b] hey caren can you please tell me your company phone number and address please [b]neeshu :[/b] not the toll free numbers [b]karen :[/b] you can contact the management at http://www.bloomexpress.ca [b]neeshu :[/b] is the company registered under the bbb better business Bureau [b]karen :[/b] we donot need such registration coz 99% of our clients are satisfied with the business [b]karen :[/b] can i provide you some actual help with your order? [b]neeshu :[/b] well i am not my shipment was supposed to reach on 15 its been [b]neeshu :[/b] today is 17 and the shipment hasn't reached the person who will be leaving the city today [b]karen :[/b] a sec plz, let me check [b]karen :[/b] as i see the order was sent out, Estimated delivery date: 2008-12-17. The fact is that our production facilities are serving for same day delivery Greater Toronto, Ottawa, Greater Montreal, Calgary and Greater Vancouver. According to our policy which was e-mailed to you with the order confirmation, the orders for outside of our production facility areas may be delivered as soon as possible [b]karen :[/b] Have a browse at this link for more details: http://bloomex.ca/index.php?option=com_content&task=view&id=35&Itemid=230 [b]neeshu :[/b] I was promised and charged for the delivery date of 15 I made the order on 13 [b]neeshu :[/b] my shipment hasn't reached and i have been robbed :( [b]karen :[/b] We are very sorry to hear that you did not have perfect experience with Bloomex. plz let us know if she doesn't receive it today [b]neeshu :[/b] I have wasted 1/4 of my monthly salary to send gift to my girlfriend [b]neeshu :[/b] I am sitting 1000 miles away in India this is the kind of response I get, not only is this disappointing but also hurts my relation [b]neeshu :[/b] if the gift doesnt reach her today i will try my best that some legal actions be taken against bloomex [b]karen :[/b] plz let us know if she doesn't receive it today [b]neeshu :[/b] i am really disappointed first time ever i buy from bloomex and this is what happens [b]neeshu :[/b] i pray that the gift reaches her before she leaves the city only this can save your company [COLOR="SeaGreen"]Then she hangs up and closes the chat on me[/COLOR] Code (markup): The after sale service has been really pathetic, I wonder what legal action can be taken against the company, I have used a credit card may be the credit card details can be used as a proof of payment but where should I complain about them please help me. Not only was this a financial loss but an emotional loss as well, I thought i would gift my girlfriend something before she leaves for another city. But all my dreams have been crushed thanks to bloomex poor service