I am absolutely gob-smacked at what terrible and shocking treatment I recieved from Tmax Host (tmaxhost.com). 1. A client contacted me to say their website had been down about a week, I hadn't recieved any notification from Tmax. 2. Had to raise a support ticket at Tmax and after getting a few days run around, was told the domain was involved in spamming, and had been suspended, and that "we need action plan". 3. The domain, owned by a 60 year old woman in the countryside, as no IT skills whatsoever, so I told them spamming was immpossible and what were the options, and what is "action plan". 4. They replied, I was not taking the issue seriously and hadn't given them "action plan" and the domain is now cancelled. 5. I was upset, the client is upset, and I asked lots of questions, including a question, "could anyone at Tmax have taken the password?" 6. Then Tmax suspended ALL my domains, because "I accused them serious offence". I didn't know a question could be an accusation! But, now all my clients, their businesses and livlihoods are affected. 7. I demand that all put back live all the innocent party's domains, but they refuse, and now don't even answer my emails. I find it truely beyond belief that a company can act like this. What actions should I take now? any comments?
Find another host. As for spamming, it is easy to do. Sometimes hackers get into a domain and use it to send out spam. Has happened to one of my sites. But my host let me know and I fixed the problem real quick!