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Big Commerce cart malfunction

Discussion in 'eCommerce' started by Rossiworks, Jul 25, 2016.

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  1. #1
    I'm new to Big Commerce and have experienced a strange thing with the cart. I'm hoping others have experienced same and can give me an idea what the problem might be.

    In short, when one goes to a product page and clicks on the color choice, the quantity inexplicably jumps from 1 to 30! Its no wonder folks leave at that point. Problem is, I have no idea as to what the issue is or where to look for it.

    If anyone has experienced a similar problem with their Big Commerce site and can share their experience resolving it, I'd greatly appreciate it.
     
    Rossiworks, Jul 25, 2016 IP