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BEWARE Of SolidTrustPay - Unreasonable Blocking of the Accounts

Discussion in 'Payment Processing' started by Johnny2059, Apr 12, 2013.

  1. #1
    Hi guys,
    let me share with you some seriously bad experience which I recently had with SolidTrustPay.

    Everything started a few months ago with suspension of our account due to some "suspicious activity". Whatever I tried as hard as I could to reach the SolidTrustPay Stuff over email or phone, to get a little closer to the core of the problem, all I got from them was lack of interest regarding my case and inability to provide any solid evidence supporting their claim. It should be also noted that my usage of SolidTrustPay as a Payment Processor was in accordance with their terms.

    A bit desperate due to the fact that my account has been fully verified and monthly turnover on the account was exceeding $ 100,000 USD (probably you can imagine how much they earned in fees). After the last 3 months is the situation as follows: My account remained unreasonably blocked with 16,000 USD in balance and noone wants to deal with the issue. This is not how reputable and trustworthy payment processor should act. Better stay away.

    Currently I and my laywer are considering legal action against SolidTrustPay.

    Have a nice rest of the day and do not get SCAMMED!
    - Very angry former user of SolidTrustPay.
     
    Johnny2059, Apr 12, 2013 IP
    postcd likes this.
  2. postcd

    postcd Active Member

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    #2
    thanks for sharing and thanks for considering legal action for the good will of all present and future stp users. hope it is good idea. make sure they are acting agains TOS or it might be bad idea to do leg. action, because can take long time and alot of money and can end up in their favor.
     
    postcd, Apr 20, 2013 IP
  3. STPay

    STPay Peon

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    #3
    We are very sorry to hear of your situation and that you feel that way about STPay. Please submit a ticket and include your username so that we may look into this further. Please include "investigate my account" in the subject line so that we may locate your ticket right away and address the issues you are having with your account.
     
    STPay, Apr 26, 2013 IP
  4. Johnny2059

    Johnny2059 Greenhorn

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    #4
    So to the current situation as of 09/05/2013...

    SolidTrustPay has contacted me and explained that well-known HYIP (ponzi scheme) called ProfitClicking has marked some transactions which I received as fraudulent/unauthorized. Although I have replied with exhausting explanation and supplied all requested materials to support my claim that ProfitClicking is purposely trying to get rid of the big investors which were withdrawing big amounts of money and therefore could endanger the stability of the ponzi, in my opinion this behaviour is absolutely unfair towards the common people/investors/participants, however still could be expected from fraudulent ponzi scheme.

    However what got me absolutely shocked was that SolidTrustPay, the payment processor which should be independent and impartial, has agreed with this ProfitClicking ponzi scheme, that for preservation of their good long lasting cooperation, it will be the best if my account will remain blocked and all assets forfeited (or in other words returned back to the fraudulent ponzi owners).

    By the way this is called fraud and participation in the operation and management of the ponzi scheme - Both qualified as crimes in the most of the world.

    So in the nutshell... This behavior confirms that they support, cooperate and defend the interests of the ponzi schemes rather then the rights of the regular customers.

    As long as I have been working in this industry I have never experienced such kind of behavior and it is absolutely unacceptable and I strongly advise any present or future SolidTrustPay's customers to properly consider whether they want to entrust their money to such payment processor which refuses to defend rights of its clients and behaves fraudulently.
     
    Johnny2059, May 10, 2013 IP
  5. STPay

    STPay Peon

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    #5
    Again, we are very sorry that you feel this about the service. As previously requested, we asked for you to submit a support ticket with a specific subject line and have been diligently watching for it. We have not seen a ticket with that subject line. We would be happy to look into your account specifically, if you could please provide us with your solidtrust pay username.
     
    STPay, May 10, 2013 IP
  6. Johnny2059

    Johnny2059 Greenhorn

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    #6
    You have already contacted me via priority email and in conclusion told me that my account will remain suspended, because it would be best for the preservation of your good cooperation with the ponzi scheme called ProfitClicking.
     
    Last edited: May 11, 2013
    Johnny2059, May 11, 2013 IP
  7. Johnny2059

    Johnny2059 Greenhorn

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    #7
    So to be clear SolidTrust Pay is a scam and worse then any ponzi system, because they do things which you can't even imagine and mostly things you would not expect... No doubt people are scared and selling their STP funds for 20% loss, just to get rid of it. This whole ponzi payment processor is going to be taken down by some government authority in the near future anyways.
     
    Johnny2059, May 15, 2013 IP
  8. makcapri

    makcapri Greenhorn

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    #8
    Thanks Johnny2059 for updates
     
    makcapri, Jun 3, 2013 IP
  9. darren fisher

    darren fisher Greenhorn

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    #9
    I am just starting to sign up for solidtrustpay.com and they have put me through the ringer with all this ridiculous verification. They keep making me do the same things over and over. Finally after sending about 20 different id's, pictures, signatures, bank files, voided checks, notes from the bank etc.. they email me telling me my account is FINALLY verified. Then when I go on there to set up my account, they tell me I have to pay a $39 merchant fee. So I go to my bank and put in $50 only to find out when I went back to the solid trustpay site they want another $15 on top for a wire transfer (all this was NEVER mentioned before hand). Then it says this is still just to apply, so in other words they could just pocket the $40 plus $15 to send and say F.U. you were not accepted. Anyone have a similar experience to share? Cause I am getting real tired of this company. They seem like a total scam and have mega complaints on the web about taking forever to pay people.
     
    darren fisher, Aug 29, 2014 IP
  10. Matei Gavriluta

    Matei Gavriluta Well-Known Member

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    #10
    I have a STP account and used it few times for few online transactions. I must say after reading all this I really had luck not to get my account blocked and lose about $15,000. Verification process took about 2 months or more. Incredible...
     
    Matei Gavriluta, Sep 1, 2014 IP
  11. darren fisher

    darren fisher Greenhorn

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    #11
    I just may be a glutten for punishment, but I took the chance and signed up with solidtrustpay.com, even though my gut is telling me don't. At least if someone does a mass lawsuit, i'll be a good witness and I'm very good at taking bad businesses down or at least hurting their reputation (if they are truly bad only). The thing I want the public to know about Solid Trust Pay is that https://solidtrustpay.com is NOT free as they will have you to believe. First they had me going in circles doing every ridiculous verification under the sun over and over again. I mean I was taking pictures close up with my id, holding a voided check, I sent tons of different photos, angles, several different signatures on thier statment, signature from a bank representive, bank statements, signatures of their agreements etc.. after all this, they kept sending things back saying this wasn't accepted and that wasn't accepted. It was a nightmare. I was surprised they didn't ask for DNA.
    FINALLY, after getting an email stating I was finally accepted, I go to create credit card buttons for my site, then it takes you to a page that says you have to pay $39 to still verify your bank (AGAIN) after ALL the banking stuff and everything already sent and verfiied. So I say to myself ok, so I go to submit the $39 THEN $39 turned into, "oh by the way it's another 15 to $20 (depending on how long you are willing to wait) to send the $39 so in fact it's really $54 to do it through their site. THEN you have to take another file, scan it, sign it then take it to your bank to fill it out with all your information, id trasaction number etc.. Then that was ANOTHER $24's sprung on me. So altogether it was almost 80 bucks to use solidtrustpay.

    I submitted a ticket to Solid Trust Pay and asked them why they are not upfront about all these fees before hand. I said why do you have us jumping through hoops for all this verification that is beyond ridiculious, then at the very end you spring on us another $80? I also stated that they had a very bad online reputation and I was taking a chance here and I felt that their way of business is extremely misleading. So this is the ticket I received back from a man named John from solid trust pay I received today.

    P.S There was another fee of $1.15 to verify the bank in the beginning of all this mess and when I first signed up, I accidentally pressed the button 3 times so it charges me 3X the $1.15 and still says I owe the $3 something to them for it. So this was included in this answer from solidtrustpay which to me was very cold and short.

    (FROM SOLID TRUST PAY)
    "Hello (name),

    "Please note that you are responsible for the user agreement and terms of service which you must acknowledge before you are able to do business with our company or any other internet based company around the world. Ours fees are stated in the user agreement and once again on site in the case of auto verification. Please review the following link:(he added the termsofuse link here) which shows the simply stated fee for the auto verification feature. Any member who would use this service would see the same page. Please review the terms of service.

    ---
    Sincerely,
    John"

    (end quote)
    He never once had a valide reason for it. Eeryone knows no one relaly reads the user agreement and my the new internet laws it is mandatory that these things are also made in plain view on the website. I think they need to go back and read the FTC rules over again.

    Conclusion

    I will keep EVERYONE updated on this matter and how it works out. If they pull a number of holding my money, I will immediately just take thier button right off my site and my advise to anyone else to do the same. There's too many other merchants to choose from. I just happen to be extremely preoccupied since I'm getting ready for surgery this month. I read in here someone had $16,000 accumilating with them and never received it thus far. I would of taken that button off my site as soon as it hit a few hundred. I've been burned before for $1000 from an old company called Jensleypay. They were a wannabe replica of paypal and total thieves from the UK. I never got my $1000 and so I did so much damage to their site it was down within that month (lol). I told the girl I hope that $1000 was worth losing your business, because it's the last time you're ever gonna see another dime after I'm done with ya.
     
    darren fisher, Sep 2, 2014 IP