Beware of Namecheap.com big problems

Discussion in 'Domain Names' started by nsacm, Mar 12, 2010.

  1. #1
    I registered a .cm domain through them. Zero problems for months. Didn't change a thing ever. about 10 days ago my domain name just stopped working.

    They have provided me with little to no info on the matter. They have deleted my comments on their facebook fan page and kicked me off the fan page.

    I spent quite a bit of money branding this site and it is in ruin now because of them.

    If you value your business, stay away from namecheap.
     
    nsacm, Mar 12, 2010 IP
  2. tobycoke

    tobycoke Well-Known Member

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    #2
    What is the status & contact info in the WHOIS? Are you sure it's not a hosting issue?
     
    tobycoke, Mar 12, 2010 IP
  3. wwws

    wwws Notable Member

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    #3
    Namecheap hosting is the worst in my opinion, down constantly and they always have a "legit" reason on why.
     
    wwws, Mar 12, 2010 IP
  4. nsacm

    nsacm Peon

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    #4
    its not a hosting issue. the records went away from the .cm registry and they have no idea why.

    I have to beg for the same canned answer daily. they have no clue of what is going on
     
    nsacm, Mar 12, 2010 IP
  5. wwws

    wwws Notable Member

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    #5
    That could be a bad sign if it is not just a hosting issue, could be that they move their incompetent hosting staff to their domain staff. Have no problem with their domain, though this sounds scary. Could it be an Enom issue?
     
    wwws, Mar 12, 2010 IP
  6. nsacm

    nsacm Peon

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    #6
    even if it is an enom issue, they are responsible for it. I bought the domain name from namecheap, not enom directly

    The lack of info, ignoring my support tickets, etc. Low class.
     
    nsacm, Mar 12, 2010 IP
  7. tobycoke

    tobycoke Well-Known Member

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    #7
    It's a problem with the .cm registry not with namecheap. The .cm registry site is also down. Nothing namcheap can do.

    http://status.namecheap.com/

    http://community.namecheap.com/forums/viewtopic.php?f=6&p=10733
     
    tobycoke, Mar 13, 2010 IP
  8. extraspecial

    extraspecial Member

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    #8
    When it's cheap, there are always problems...
     
    extraspecial, Mar 13, 2010 IP
  9. etc

    etc Well-Known Member

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    #9
    it will be back soon once they'd fix the issues. whats with .cm domains, if i may ask.
     
    etc, Mar 13, 2010 IP
  10. tobycoke

    tobycoke Well-Known Member

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    #10
    .cm=Cameroon, $104/ year. People buy them mainly to get typo traffic from .com or benefit from the confusion. A few years ago the .cm registry wildcarded all domains so that all ***.cm traffic went to parked pages with paid search links. They withdrew that after an outcry and action by ICANN.

    It is considered one of the risker domains to visit.
    http://newsroom.mcafee.com/article_display.cfm?article_id=3600
     
    Last edited: Mar 13, 2010
    tobycoke, Mar 13, 2010 IP
  11. Ĩςλяμ§™

    Ĩςλяμ§™ Peon

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    #11
    i hadnt thought of that :D

    Iv got over 700 domains with name cheap , admittadly all .coms .co.uk. .net .infos but iv never had a problem with them
     
    Ĩςλяμ§™, Mar 13, 2010 IP
  12. nsacm

    nsacm Peon

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    #12
    I saw their generic reply. Though it does not cover my issues. I didn't make any changes. It just stopped working.

    I have checked many cm domains and they are working. Enom has not said anything publically. I feel this goes further then the registry. Maybe someone didn't pay a bill.
     
    nsacm, Mar 13, 2010 IP
  13. Mr. Corey

    Mr. Corey Active Member

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    #13
    I've used NameCheap for over 7 years and I've never had a problem with them whatsoever.
     
    Mr. Corey, Mar 13, 2010 IP
  14. evil

    evil Well-Known Member

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    #14
    I have more than 100 domains with them and also for me it's a good platform
     
    evil, Mar 13, 2010 IP
  15. Labry

    Labry Greenhorn

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    #15
    also working with Namecheap for 5 years, no problem!
     
    Labry, Mar 13, 2010 IP
  16. nsacm

    nsacm Peon

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    #16
    I had zero problems until this issue.

    I finally got a reply today and they have no idea on how to solve the problem or when it will be fixed.
     
    nsacm, Mar 13, 2010 IP
  17. Bohra

    Bohra Prominent Member

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    #17
    its seems to be an issue with the .cm registry
     
    Bohra, Mar 13, 2010 IP
  18. nsacm

    nsacm Peon

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    #18
    plenty of .cm domains working. actually every single one I test. Mine is not
     
    nsacm, Mar 13, 2010 IP
  19. Dave Zan

    Dave Zan Well-Known Member

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    #19
    Are you trying to change your .cm domain name's nameservers? From what I've gathered so far, updating records at the .cm
    Registry is what's causing the problem.

    Those whose .cm domain names don't need "record changes" are fine, so their web sites are showing up. It's those who need
    to change things like nameservers, contact email, etc. that are apparently having issues at the Registry.

    Unfortunately NameCheap is correct that they can't really do much except keep bugging the Registry to hurry up. Understandable
    this is causing frustration for you and other users in a similar problem, but it's not totally NameCheap's fault they can't give you
    any definite answer when the one they're relying on won't give them one either.

    At this point, all anyone can do is sit tight and wait. Not acceptable, but...we're all open to suggestions how to especially fix it
    with the .cm Registry.

    And no, telling them to just fix it isn't enough. That's what everyone's trying to do.
     
    Dave Zan, Mar 14, 2010 IP
  20. DomSys

    DomSys Peon

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    #20
    I was going to say "you get what you pay for" - Domains are an investment which is why it's important to protect your investment with the best possible service.
     
    DomSys, Mar 14, 2010 IP