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Best practices for managing content change requests?

Discussion in 'Content Management' started by KyleMcD, Sep 23, 2019.

  1. #1
    Hi all!
    I'm trying to improve our content change request process. We have 1,000+ pieces of content and a small writing staff. We're having challenges keeping up with demand. Essentially, we've created a tool that allows users to request changes to an article, a ticket is created, and then routed to our writing team.

    We receive a change request when:
    • there's a product update
    • if a user, either an internal CS agent or customer, leaves feedback
    • an image becomes outdated
    • a new policy has been implemented by the business
    Does anyone have any tips or best practices they could share that would help improve this process?
    KyleMcD, Sep 23, 2019 IP
  2. JEET

    JEET Notable Member

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    One suggestion, if a product already has a request raised, then your system should not allow another request to be raised until first one is attended to. Multiple requests will only waste time of writers...
    JEET, Oct 29, 2019 IP
  3. qwikad.com

    qwikad.com Illustrious Member Affiliate Manager

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    Looks like you will have to raise the fees and hire another writer.
    qwikad.com, Oct 29, 2019 IP
    JEET likes this.