Hi all! I'm trying to improve our content change request process. We have 1,000+ pieces of content and a small writing staff. We're having challenges keeping up with demand. Essentially, we've created a tool that allows users to request changes to an article, a ticket is created, and then routed to our writing team. We receive a change request when: there's a product update if a user, either an internal CS agent or customer, leaves feedback an image becomes outdated a new policy has been implemented by the business Does anyone have any tips or best practices they could share that would help improve this process?
One suggestion, if a product already has a request raised, then your system should not allow another request to be raised until first one is attended to. Multiple requests will only waste time of writers...