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Best "Live Chat" Software

Discussion in 'eCommerce' started by BannanoPeel, Aug 14, 2010.

  1. #1
    Hello,

    I am thinking about adding a live chat feature to my online store. I don't know much about them at all, but does anyone have any recommendations?

    It would need to be just one with typing, not any speaking and would need some sort of widget so that it would show on my site if live support was open or not.

    Thanks
     
    BannanoPeel, Aug 14, 2010 IP
  2. Hubb

    Hubb Guest

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    #2
    Liveperson seems to be very popular, and it seems to function very well when I've used it in the past (as a client). If you are running WHMCS their live chat addon is very good but requires a windows computer unfortunately (can't run on server).

    If you're looking for a free solution I recommend Helpcenterlive.com it's a very good script and open source!

    good luck.
     
    Hubb, Aug 14, 2010 IP
  3. plumberscode

    plumberscode Well-Known Member

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    #3
    I was thinking to use LiveChat as well for my website. Hubb, thank you very much for the advises. I'll try one. Anyone, if you have any other solutions, please!
     
    plumberscode, Aug 14, 2010 IP
  4. sakto

    sakto Active Member

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    #4
    You may also try LiveZilla and it is free too.
     
    sakto, Aug 15, 2010 IP
  5. MattyWebber

    MattyWebber Greenhorn

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    #5
    Liveperson is very popular and easy to use.
     
    MattyWebber, Aug 15, 2010 IP
  6. GCM

    GCM Peon

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    #6
    Another vote for LiveZilla! Another good one that is paid is Zopim.
     
    GCM, Aug 15, 2010 IP
  7. joelchrist

    joelchrist Banned

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    #7
    joelchrist, Aug 15, 2010 IP
  8. IDBlaster

    IDBlaster Peon

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    #8
    Try Livezilla.. very easy to use, free to use, you can tracking your visitors.
     
    IDBlaster, Aug 16, 2010 IP
  9. teamaguilar

    teamaguilar Peon

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    #9
    The one I am building now :p A model-client chat :)
     
    teamaguilar, Aug 16, 2010 IP
  10. eska

    eska Peon

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    #10
    I really recommend LiveChat from www.livechatinc.com. Reliable, secure, checked by a lot of companies. :D

    Great price/value ratio!:cool:
     
    eska, Aug 17, 2010 IP
  11. i2dotnet

    i2dotnet Peon

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    #11
    +1 for LiveZilla and its free :)
     
    i2dotnet, Aug 17, 2010 IP
  12. hulefar

    hulefar Peon

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    #12
    If u want free, i would go with livezilla. It works perfect, and has some neat functions
     
    hulefar, Aug 17, 2010 IP
  13. presentatives

    presentatives Peon

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    #13
    I was try Livezilla, I like it! because it's easy for newbie like me :)
     
    presentatives, Aug 17, 2010 IP
  14. aap

    aap Well-Known Member

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    #14
    Livezilla -> Free with great features.
    Liveperson, Zopim -> Paid but are great.

    phplivesupport.com is also very good with very affordable price.
     
    aap, Aug 17, 2010 IP
  15. TLake88

    TLake88 Peon

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    #15
    Give BoldChat a try. I recently read that they were voted into Internet Retailer's top 3 for live chat services, so they are a major player. They have a pretty good client list on their website, and they have outstanding customer service. We have really benefited from having BoldChat's Basic product ($29/mo. if I recall). Our chat ROI was very positive after we got some help from them on best practices for implementing chat. They really knew their stuff.

    NOTE: LivePerson is a major player, also, and they have a good product. However, I have run into a few websites that use their service -- VerizonWireless.com comes to mind -- that had a significant page loading performance issue due to LivePerson. It hung my browser a couple of times, so I ended up calling Verizon for help instead of using chat. I could see in my task bar that the download of the page was being held up for several seconds by something with liveperson in the URL. I'm glad we didn't decide to go with them for our chat service because of this.
     
    TLake88, Aug 18, 2010 IP
  16. drunker1988

    drunker1988 Peon

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    #16
    Livezilla is the best one it'd free software......
     
    drunker1988, Aug 19, 2010 IP
  17. Mandy Wu

    Mandy Wu Peon

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    #17
    Livezilla is awesome and it is free.
     
    Mandy Wu, Aug 19, 2010 IP
  18. mjpizz

    mjpizz Peon

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    #18
    You should give Olark (www.olark.com) a try :). We support really nice features for online stores like Shopify, like notifications when customers are adding/removing cart items, cart balance shown in your Instant Messenger buddy list, etc. If you don't use Shopify, and you have access to a developer, you can add these features to any other shopping cart using our API (http://www.olark.com/docs).

    Hope that helps!
     
    mjpizz, Aug 20, 2010 IP
  19. VideoGirls

    VideoGirls Member

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    #19
    With current broadband internet available almost anywhere live webcam chat is the most communicative tool that should be on a modern website.
     
    VideoGirls, Aug 21, 2010 IP
  20. gotlivechat

    gotlivechat Member

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    #20
    There are many good providers of free and paid live chat services. Depends on whether you want to run the server-side of the chat software (or not). For Livezilla you'll need to install/configure on your own server. If you go with a hosted solution, you just add HTML coding to the webpages where you want the live chat button to appear.
    Keep in mind that some services have only 'Windows-based' operator (chat) consoles so Mac/*nix users will need to find web-based alternatives.
    Just about all live chat services have a free demo so it's best just to test out bunch and decide!
     
    gotlivechat, Aug 24, 2010 IP