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Best Help Desk Software?

Discussion in 'Scripts' started by trickob, Jul 27, 2010.

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  1. #1
    Anyone had any experience of paid or open source help desk software?

    Kayako seems to be a popular option,but it aint cheap.
     
    trickob, Jul 27, 2010 IP
  2. ZeeshanButt

    ZeeshanButt Well-Known Member

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    #2
    Kayako is in php and the best.
    Smarter Track is in .NET and is also the good one.
     
    ZeeshanButt, Jul 27, 2010 IP
  3. .SR

    .SR Well-Known Member

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    #3
    .SR, Jul 29, 2010 IP
  4. trickob

    trickob Active Member

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    #4
    Yeah came across osticket yesterday,looks good
     
    trickob, Jul 29, 2010 IP
  5. rashida

    rashida Active Member

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    #5
    rashida, Aug 15, 2010 IP
  6. PremWebNet

    PremWebNet Peon

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    #6
    I would recommend Live Zilla It is very good and free.
     
    PremWebNet, Aug 15, 2010 IP
  7. lyrescript

    lyrescript Member

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    #7
    Greetings,

    Personally I used Kayako on several websites and it works just great. One of our sites has a tickets history since 2005 and its mysql dump is about 800Mb - and kayako helpdesk works just fine!

    I never used their supportsuite though
     
    lyrescript, Aug 17, 2010 IP
  8. helpdesksoftware

    helpdesksoftware Peon

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    #8
    Numara Software's Numara Track-It! is a help desk software suite that is available for trial download at www.numarasoftware.co.uk/track-it/help_desk_software.aspx
     
    helpdesksoftware, Oct 29, 2010 IP
  9. bensimmons

    bensimmons Peon

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    #9
    I never used Kayako, but i think the iKode service desk is quite good, cheap and powerful! I got a Coupon Code: 50OFF, haha. Half price now.
     
    bensimmons, Nov 24, 2011 IP
  10. giteshtrivedi

    giteshtrivedi Well-Known Member

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    #10
    If you want to go with free and open source help desk then go with Trellis Desk from Accord5. You can get demo from http://demo.accord5.com/trellis/ . It is best theme contain free open source helpdesk. We are using same help desk in our 2 companies. As open source OSTICKET is also best because it is older one and traditional theme contained ticketing system. Kayako is best but it is very costly.
     
    giteshtrivedi, Nov 27, 2011 IP
  11. Harry Du

    Harry Du Peon

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    #11
    Harry Du, Dec 20, 2011 IP
  12. rashida

    rashida Active Member

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    #12
    Hi, AJ Help Desk is the best help desk software with robust ticket support, customer support, live chat services support,email support for all your business needs. It is the best software for smarter e-support solutions.
     
    rashida, Oct 18, 2012 IP
  13. Next

    Next Active Member

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    #13
    The most popular options are Zendesk and Desk.com and there are newer ones like Intercom and UserDeck too that might work for you if you want something different.
     
    Next, Jun 16, 2014 IP