Best Help Desk Software?

Anyone had any experience of paid or open source help desk software?

Kayako seems to be a popular option,but it aint cheap.

 

Kayako is in php and the best.
Smarter Track is in .NET and is also the good one.

 

You can try osticket (open source):

http://osticket.com/

.SR

 

Yeah came across osticket yesterday,looks good

 

You can try for the AJ Help desk Software which is very good and reliable.It is the best php based help desk software.

http://www.ajsquare.com/products/helpdesk-software/index.php

 

I would recommend Live Zilla It is very good and free.

 

Greetings,

Personally I used Kayako on several websites and it works just great. One of our sites has a tickets history since 2005 and its mysql dump is about 800Mb - and kayako helpdesk works just fine!

I never used their supportsuite though

 

Numara Software's Numara Track-It! is a help desk software suite that is available for trial download at www.numarasoftware.co.uk/track-it/help_desk_software.aspx

 

I never used Kayako, but i think the iKode service desk is quite good, cheap and powerful! I got a Coupon Code: 50OFF, haha. Half price now.

 

If you want to go with free and open source help desk then go with Trellis Desk from Accord5. You can get demo from http://demo.accord5.com/trellis/ . It is best theme contain free open source helpdesk. We are using same help desk in our 2 companies. As open source OSTICKET is also best because it is older one and traditional theme contained ticketing system. Kayako is best but it is very costly.

 

We’ve found a cost effective solution for our help desk needs by using FocalScope. We tried their trial first and realized the feature to price ratio is very good. Here’s a link http://www.focalscope.com/product-tour/introduction.html

 

Hi, AJ Help Desk is the best help desk software with robust ticket support, customer support, live chat services support,email support for all your business needs. It is the best software for smarter e-support solutions.

 

The most popular options are Zendesk and Desk.com and there are newer ones like Intercom and UserDeck too that might work for you if you want something different.