The below is how onolinenic.com renew clients domain directly , removing from reseller panel and renewed it under another reseller account ! read and be aware to use this company ! Subject: Re: [~HZM-109889]: change of domain From: Date: Tue, June 22, 2010 2:20 am To: Priority: Normal Options: View Full Header | View Printable Version | Download this as a file Dear Mrs/Miss Lynn , First the all I am very happy for the client who can resolve this issue so There were being five e-mails sent due to issue with clients domain austro-pro.com while our company is being targeted by two other clients which registered domain through us with onlinenic.com sending spam and hacking server . but! regarding the austro-pro.com all communication between us and clients are being sent to your company as appear on below within dates 19/22 jun/2010 expect that I called client by myself three times but we have not received any payment ! The client paid us to renew the domain on 22/jun/2010 and I tried to renew on 12:30 am 23/jun not even one day past however! I informed the onlinic.com by e-mail and we have got from onlinenic.com that we have sent several e-mail reminder to client to renew but got no payment , today I found within a few hours after he paid us to renew his domain that you removed the domain access from our account to another reseller and it was being renewed ! Looking to all e-mails shows the timely manner of our company's action !( 5 -mails on two days ) How could anyone renew a domain without getting paid ? How many hours passed since he paid and you removed teh domain from our account ? not even one day past since he paid us ! I am happy for him that he can get his site but! your action to renew the domain is not only against our contract but also the breach of Domain name policy regarding domain payment fees ! Uniform Domain Name Policy ( fees ) ! With this regard and since I have serious concern now that your company may try to renew even the domain that cause spam and hack our server I will try to contact ICANN and Internic to inform them as well as to inform my clients about this issue in advance and few other webmasters . list of those domains and documentation regarding spam and hack provided to your support online chat ! > Dear Lynn , > > I have received two e-mails one from you an another from Hummy yesterday > and I replied to that e-mail at the same day ! but ! it seems that you > have not received my e-mail or it appears the onlinenic.com is about to > renew any clients domain name now cause this is mentioned on onlinenic.com > on below ! > appear to refer to another ticket opened by clients annd I replied , it > seems hummy received my e-mail and responded > ( please see below ) but ! you do not so I am getting to different view of > processing towards the clients ticket ! > > Lynn , > > I AM NOT SENDING THIS E-MAIL OVER THIS DOMAIN BUT I HERBY INFORM YOU THAT > WE DO HAVE TWO OTHER DOMAIN NAMES WHICH BEING REGISTERED THROUG US BUT ! > HACKING OUR SERVER AND > THOSE MIGHT REQUIRE TO BE RENEW OR TRANSFER ! REGARDING THIS DOMAIN WE > HAVE SENT THREE E-MAIL REMINDER > TO CLIENTS AS WELL AS I CALLED HIM AND SPOKEN TO HIM BUT STILL WE HAVE NOT > RECEIVED THE FULL AMOUNT OF RENEW ! ANY ACTION REGARDING THE RENEW OR > TRANSFERING DOMAINS WITHOUT > NOTICING US IS DIRECTLY VIOLATION OF ICANN AND WE WILL NOT ALLOW THOSE > DOMAIN TO BE RENEW OR TRANSFER > > Regards, > > Shahram Azin > > > > > > ubject: [#KKU-700309]: Re:cleints domain > From: "OnlineNIC CS-AP" <cs-ap@onlinenic.com> > Date: Sat, June 19, 2010 10:29 pm > To: > Priority: Normal > Options: View Full Header | View Printable Version | Download this as > a file > > Dear Shahram, > > Thanks for contacting OnlineNIC. > > This is Hummy from OnlineNIC Customer Service. > > Please take good care of the domains in your account which involve the > illegal > issues. We won't renew any domains directly here if we do not have your > request. > Please still pay attention to the auto-renewal list if you set it in the > panel. > Thanks very much. > > ★★★Registration Promo: > 1.Grow Your .COM and .NET Domains before Price Increases > 2.BIZ @ AS LOW AS $4.55/yr > 3.ORG Cross Sell Promo @ $3.00/yr - only available in June 2010 > 4.ASIA Promo @ ONLY $9.49/yr > 5.IN 2LD @ $9.99/yr & .IN 3LD @ $6.99/yr > 6.INFO @ $5.99/yr > 7.QuickSSL Premium - $89/yr > 8.cPanel Reseller Hosting - AS LOW AS $19.96/mo > > > Sincerely, > > Hummy > Customer Service Division OnlineNIC Inc > Welcome to our new support center http://support.onlinenic.com. > Live Chat Support: > http://www.onlinenic.com/english/livechat/live_index1.php > > > > > > Subject: Re: [~HZM-109889]: change of domain > From: > Date: Mon, June 21, 2010 8:50 pm > To: > Priority: Normal > Options: View Full Header | View Printable Version | Download this as > a file > > Dear Lynn , > > The below e-mail is being sent to the clients as well as it was being sent > to you I have tried to contact him directly also ! tried to chat with your > support not only regarding this domain but also regarding two other > domains that we have received the spam which are being registered through > us ! > > would you please reply to this e-mail in case you receive it ? > > Regards, > > Shahram Azin > > > > Subject: Re: [~HZM-109889]: change of domain > From: > Date: Sat, June 19, 2010 3:44 pm > To: > Priority: Normal > Options: View Full Header | View Printable Version | Download > this as > a file > > With Greetings. > > Dear Cecilia , > > Three were being three e-mails reminder sent to the clients regarding the > expiration of his domain two weeks before of reach its expiration date as > appear on below ! client refuse to renew nor hosting nor domain name ! > later we were being asked to changed the DNS and release the Auth code > that was being done as well however ! it is appear now that the clients > domain is being expired now ! that is not possible to process with > transfer as you might known ! I will contact him to renew his domain > before process with transfer today ! all clients communication e-mails are > on below ! > > Kindest Regards, > > Shahram Azin > > > > > > Subject: Domain Name And Web Hosting Expiration Notice for ( > http://www.austro-pro.com ) ! > From: > Date: Thu, May 27, 2010 9:53 am > To: > Priority: Normal > Options: View Full Header | View Printable Version | Download > this as > a file > > With Greetings. > > Dear Customer, > > Thank you for using Hosting Bangkok Network . > we hereby kindly inform you that your current contract for > http://www.austro-pro.com will be expire on 12/06/2010 as well as your > domain name requires to be renew on above date ! with this regard you may > renew your account in order to prevent any interruption on our services. > > Account Name Plan Payable Duration > austro-pro.com B-1000 6206 THB 12 Months > > > PLEASE NOTE: DOMAIN NAME RENEW (TWO YEARS )AND 7% VAT INCLUDED > > please let me know if you have any question regarding your billing. > if you would like to renew your account please refer to the below > information for our company account details: > > > Account Details: > > Bank Account Number Account Holder > Bangkok Bank 235-0-37842-4 Asia it Com Network Co.,Ltd. > > Siam Commercial 134-2-12182-7 Asia it Com Network Co.,Ltd. > > > it is kindly requested to fax over the slip to our admin office after > the payment is done and make sure to writ your domain name on the slip. > > Kindest Regards. > > Duang Kamon. > > > >> Dear Partner, >> >> This is Cecilia from OnlineNIC Customer Service! >> >> Your client would like to transfer the domain austro-pro.com to another >> acount 174909, would you please contact the client at >> >> to do some needed help? Your kind cooperation will be highly >> appreciated! >> >> Should you have any other questions, please feel free to contact us. >> >> ★★★Special Offering: >> 1. Grow Your .COM and .NET Domains before Price Increases >> 2. .ORG Cross Sell Promo @ $3.00/yr - only available in June 2010 >> 3. SSL starts at $18 only! >> 4. cPanel Reseller hosting - 50G @ Only $19.96 / mon! >> >> Always @ your service! >> >> Sincerely, >> Cecilia >> Customer Service Division OnlineNIC Inc >> Welcome to our new support center >> http://support.onlinenic.com. >> Live Chat Support: >> http://www.onlinenic.com/english/livechat/live_index1.php >> >> >> Gerhard Wammerl Posted on: 19 Jun 2010 10:20 AM >> ================================================================ >> >> kindly change our domain for, austro-pro.com. to this number, 174909, >> thank you, >> Gerhard Wammerl >> _________________________________________________________________ >> The New Busy think 9 to 5 is a cute idea. Combine multiple calendars >> with >> Hotmail. >> http://www.windowslive.com/campaign...D28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_5 >> >> >> >> >> >> Ticket Details >> =================== >> Ticket ID: HZM-109889 >> Department: CS Asia-Pacific >> Priority: High >> Status: On Hold >> >> > > > >> Dear Partner, >> >> This is Lynn from OnlineNIC. >> >> Please be informed that we have inform you once about the following case >> but get no reply, would you please pay attention to it on your side? >> However, if we still fail to get any reply from your side in 24 hours, >> we >> will have to deal with the case here directly. Thank you for your >> understanding: >> >> Your client would like to transfer the domain austro-pro.com to another >> acount 174909, would you please contact the client at >> >> to do some needed help? Your kind cooperation will be highly >> appreciated! >> >> If you still have any questions, please feel free to contact us at any >> time. >> >> ★★★Special Offering★★★ >> 1..ASIA @ $9.49/yr >> 2..INFO @ $5.99/yr >> 3..MOBI SiteBuilder @ $1.20/mon >> >> Sincerely, >> >> Lynn >> Customer Service Division OnlineNIC Inc >> Welcome to our new support center http://support.onlinenic.com. >> Live Chat Support: >> http://www.onlinenic.com/english/livechat/live_index1.php >> >> Gerhard Wammerl Posted on: 19 Jun 2010 10:20 AM >> ================================================================ >> >> kindly change our domain for, austro-pro.com. to this number, 174909, >> thank you, >> Gerhard Wammerl >> _________________________________________________________________ >> The New Busy think 9 to 5 is a cute idea. Combine multiple calendars >> with >> Hotmail. >> http://www.windowslive.com/campaign...D28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_5 >> >> >> Ticket Details >> =================== >> Ticket ID: HZM-109889 >> Department: CS Asia-Pacific >> Priority: High >> Status: On Hold >> >> >
This the latest issue that we have had with onlinenic.com , an e-mail which was being sent to internic.com regarding what I have been through with this company ! There is a complain report submitted regarding onlinenic.com yesterday which is not only the violation of terms and condition but! also the violation of Uniform Domain name policy provided by ICANN ! I have to come to acknowledge today that they not only understand of their action but! they refuse to chat on line with their reseller unlike what they claimed on their e-mail sent to me today ! the below is more details regarding this issue for your action . TO WHOM IT MAY CONCERN , Please hereby notice that we have received two reply e-mail sent from onlinenic.com that indicated your company not only received all our e-mails regarding this but also about the spam and hacking the server . the quotation regarding clients e-mail and his domain expiration notice was also forwarded to you and I have got a reply back sent to me from Hummy ( sending from onlinenic.com ) is this not your company and the above name does not work there? please view the reply regarding this domain renew and onlinenic.com on belowthis e-mail ! so my question is how come you are even refusing to accept that onlinenic.com was fully a ware that client has not paid us to renew ? and how could you threaten us to renew the domain otherwise you will remove it before we get the payment ? Have you renewed any domain for us or any other party without getting paid ? so how come you not threaten on your e-mail that we have to renew the domain within 24/hours before client pays the fees but remove the domain from our reseller panel ? and it is more unfortunate that you not even do not accept that you received our company e-mail and even reply to it ( SEE BELOW ) ! but ! simply reject of all communication we have had regarding this issue ! Subject: [#KKU-700309]: Re:cleints domain From: "OnlineNIC CS-AP" <cs-ap@onlinenic.com> Date: Sat, June 19, 2010 10:29 pm To: Priority: Normal Options: View Full Header | View Printable Version | Download this as a file Dear Shahram, Thanks for contacting OnlineNIC. This is Hummy from OnlineNIC Customer Service. Please take good care of the domains in your account which involve the illegal issues. We won't renew any domains directly here if we do not have your request. Please still pay attention to the auto-renewal list if you set it in the panel. Thanks very much. ???Registration Promo: 1.Grow Your .COM and .NET Domains before Price Increases 2.BIZ @ AS LOW AS $4.55/yr 3.ORG Cross Sell Promo @ $3.00/yr - only available in June 2010 4.ASIA Promo @ ONLY $9.49/yr 5.IN 2LD @ $9.99/yr & .IN 3LD @ $6.99/yr 6.INFO @ $5.99/yr 7.QuickSSL Premium - $89/yr 8.cPanel Reseller Hosting - AS LOW AS $19.96/mo Sincerely, Hummy Customer Service Division OnlineNIC Inc Welcome to our new support center http://support.onlinenic.com. Live Chat Support: http://www.onlinenic.com/english/livechat/live_index1.php Mrs/Mrss Lynn , Is this not your company's ( see above ) which replied ? Is this not your company's e-mail ? <cs-ap@onlinenic.com> And is Hummy who replied to this not work from onlinenic.com ? your e-mail account is being hacked ? you ask us me now please open a ticket next time ! CAN YOU SEE ABOVE E-MAIL REPLIED BY YOUR COMPANY LET ME GUIDE YOU THEN ! HEADER OF THE E-MAIL CONTAINS TICKET NUMBER ! IS THIS NOT YOUR TICKET SYSTEM ? I will explain later that why I am going to follow up with issue it is not just one domain renew cause !I have come under physical attack within the last three month in my office people trying to abduct me many people place orders trying to hack the server that I have even closed the order link refusing to take order and now the issue with domain registrar ! I have come to known that all things are happening to our lives ( me- my family ) are connected that could be accident over one thousands of issue that I have had ! I am more disappointed when view your action Miss/Lynn refused even to chat with me today ! THE BELOW IS OUR CHAT RECORDED FROM ONLINENIC.COM WHY YOU LEFT THE CHAT WITHOUT EVEN ANSWERING TO ME ? Is this how you describe on your e-mail that what all happened been just an accident ? SEE BELOW YOUR OWN CHAT TRANSCRIPT THAT YOU LEFT WITHOUT EVEN NOTIFY ME AND REFUSE TO ANSWER ! IS THIS WHAT YOU CALLED YOURSELF DOMAIN REGISTRAR ? Tuesday, June 22, 2010 1:04:35 PM (6/22/2010 8:04:35 PM - GMT)Welcome to livechat.onlinenic.com, Lynn will be right with you.Lynn:hiLynn:what can I do for you?shahram:That is very good to chat with you Mr or Mrs LYNNLynn:female, thank you shahram:Can I know you are Mr/Mrs ?shahram:Oky ! Miss?Lynn:Yes. what's the problem did you meet with?shahram:I am contacting you regarding transfering my domain name to another registrarshahram:http://www.asiaengine.comshahram:I just want to make sure you have received the transfer requestshahram:Can you please check ?Lynn:checkingLynn:wait a minuteshahram:sureLynn:it is in nowshahram:can you please reply positive to this transfer ?shahram:are you later Miss Lynn ?shahram:there ?Lynn:the domain will be transferred out in a few daysshahram:thank you!Lynn: my pleasureshahram:I have got your e-mail regarding clients domain austro-pro.com and your company's illegal action and I replied to it did you receive my reply ?shahram:I am sorry I do not get any reply from youshahram:Are you there ?shahram:Re you refusing to chat even ?shahram:Areshahram:Are you refusing to chat ?shahram:would you please refund the money that I have with you guys on my account ?shahram:Can you please send me a copy of this chat ?The chat has ended. Looking for anyone reply from your company ! Shahram Azin. Asia It Com Network Co.,Ltd. 820/20 Soi 60 Pracha Uthit Rd Thung Khru - Bangkok 10140 Tel: 662-873-6641 Fax: 662-873-6643 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>