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Banner link not working

Discussion in 'Digital Point Ads' started by Holly Green, Jan 17, 2017.

  1. #1
    Hello,

    The banner in our ad campaign has a link that returns an error message: An unexpected database error occurred. Please try again later.

    The link is https://ads.digitalpoint.com/go.php?id=11864

    Thanks for fixing this.
    SEMrush
     
    Holly Green, Jan 17, 2017 IP
    SEMrush
  2. Holly Green

    Holly Green Greenhorn

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    #2
    How long does it take to get a response here? The error has been going on for over 24 hours.
     
    Holly Green, Jan 17, 2017 IP
  3. Spoiltdiva

    Spoiltdiva Prominent Member

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    #3
    That was a bit premature, don't you think?;)
     
    Spoiltdiva, Jan 17, 2017 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Are you still seeing it (I don't see an error on this end)?

    I suspect it had to do with there being some backend changes that only affected IPv6 IP address (and I see you are using one). Specifically yesterday we started allowing IPv6 addresses and there was a small window of time during that change over that someone on a IPv6 would potentially get an error (users using IPv6 is a huge minority currently, but you are one of them).
     
    digitalpoint, Jan 17, 2017 IP