I want to share my bad experience with platinumservermanagement.com. They are very rude and unprofessional. While waiting for accoutn activation, I only asked their rep why so slow and that I need the servers sooner if possible. The next day they sent me an email and refused to create an account because I asked the sales person a question... If it takes 24 hours just to create an account, I can't imagine how long it will take them to solve a real issue. I had several servers so if I have to wait 24 for each server... unacceptable
Out of curiosity, who are you using now? I suggest checking out Green Olive Tree for server management.
I have some experience with servers and I set it up myself... I just did not have the time but I am happy now and I did not pay those guys ... Good alternative I found is seeksadmin.com
I use platinumservermanagement and i have been using them for the last 2 years, never had a problem and i have submitted many tickets. How did you talk to the rep? Every real issue i have had was fixed within the timeframe they set and im very happy. The price is a bargin and the support is amazing.
Off Topic, Since i was in the stocks i red this as Portfolio Management Services (My bad) On Topic, Should always google "Company Name Sucks" to find out if its worth to go with them or not. -S
Two completely different experiences mean something. This is similar to me personally. I have had experiences good to excellent with many hosting companies which have been claimed as bad or fraudulent in here. The only thing I always do is polite to whoever respond to me in support section, whether it was phoned or emailed / ticketed. I do not mean the OP did something rude or insult them but there must be something that caused the rude and unprofessional issue.