Bad experience from Manashosting

i got the following emails today after raising this problem in several forums and product review websites.

=====
From: feedback
To: 'karan'
Sent: Monday, May 12, 2008 6:11 AM
Subject: RE: Warning - Legal action against manashosting


Can you please forward us the mail also which server team should have sent you..

We don’t change server without permission



We are also checking with server team for any intimation sent to you and reason for transfer

We will get back to you



====================================
From: feedback
To: ; 'Billing - Manas Hosting' ; 'Problem' ; 'Prashanth Karunakaran'
Cc: 'karan'
Sent: Monday, May 12, 2008 6:05 AM
Subject: RE: My domain medianetwork.co.in has been suspended for what reason?

Hi Team

Please go through the below mail and let us know all the updates …was the client informed about change of server , if yes please let us know

From: karan [mailto:bcdxer@hotmail.com]
Sent: Sunday, May 11, 2008 8:14 PM
To:
Subject: Re: domain medianetwork.co.in

Without my knowledge you have changed my site to new plesk server and
informed me to upload backuped files.

Also without any intimation,you have blocked ftp access and cpanel access from
7th may 2008.Then how can i take latest backups?

So i cannot upload backups.please restore my previous control panel.

d.prabakaran


================

Dear Sir,

I kindly request you to contact our technical team with the following details

domain name, control panel URL, ID & password & ftp ID password

Technical Team:

Live Chat: http://manashosting.com/chat.html (Support Team 1)
Or You can raise a ticket to our technical dept

Ticket URL : http://www.manashosting.co.in/shop/clientarea.php
1. Login into your account,
2. In the left hand side you will find one option called submit ticket click on that.
3. Select technical Team

Please mention the issue in the Technical ticket. After raising the ticket you will
get 1 Ticket No. Please keep the ticket No for your reference.

Call : 98453 88023

Thanks a lot for your best support and high co-operation

Thanks & Regards,
Priya,
Sales Department,
Manas Hosting
Address: #28, 2nd floor, 3rd block, 3rd stage,
1st main, Basaveshwar Nagar,
Bangalore-560079.
Mob No: 9341551112,
Landline 08065761798
Email id:

=================

Hi,

we have already informed u :
1: th reason of suspendsion as it's affecting our other server + all our sites
2: we have sent u mail new server space login details to change th server
3: we have replied u on tket also wht & how to do....

please do th needfull asap..thanx
Thanx a lot for Ur best support & timely co-operation
You can View/Reply your Ticket from this url www.manashosting.co.in/help

From,
Manashosting.com
Call-09845388023 (24 hour a day online)
Come on Live Chat (24 hour a day online) from
www.manashosting.com/chat.html and select Support Team 1

 

I think someone was complaining about this hosting company the other day. Looks like they have a bad name Looks like they have bad manas lol

 

i think i too have heard some rants at some place...

 

It's nothing NEW You can get a number of complaints, actually they really have bad support and yes cheap support too.

Staffs can't talk properly. And nobody is responsible if you have any problem.

 

That chat transcript makes this company look a bit unprofessional.

 

Please wait for a site operator to respond.
You are now chatting with 'Sales'
Sales: Hello, welcome to Manashosting Live Support. How may I help you with any questions that you may have about our Offers?
Vijay: Do you provide unlimited space?
Sales: yes sir
Vijay: Bandwidth?
Sales: in our windows pkg we r providing unlimited space and unlimited bandwidth per month
Vijay: Means?
Sales: Unlimited Bandwidth Per Month for Windows 2003, More Uptime, More Visitors, Best Impression, Ultimate Choice
Vijay: How much it costs?
Sales: Disk Space Unlimited
Sales: Bandwidth Unlimited
Sales: One Domain Registration FREE
Sales: One Domain Hosting
Sales: 100 E-Mail IDs of 10 GB Total Mail Space
Sales: HELM Control panel
Sales: Sub-Domains
Sales: 5000 Templates FREE
Sales: Website Builder FREE
Sales: Search Engine Submission Tools FREE
Sales: Database(Ms Sql/Ms Access/My Sql)
Sales: Technical Support By Phone/Chat/mail/Ticket
Sales: Price Rs 2000 for 1 Year.
Sales: Price Rs 4000 for 3 Year.
Sales: sir in this pkg u will get 1 domain registration free
Vijay: pkg?
Sales: yes sir
Vijay: I can not understand your abbreviations, can you please write proper sentences?
Sales: This is our Unlited package
Sales: http://www.manashosting.com/windows.html
Sales: sir go through this URL
Vijay: OK
Sales: u can select which pkg u need
Vijay: what is pkg?
Vijay: Please write proper ENGLISH
Sales: package
Vijay: well
Sales: One domain package
Vijay: How much space/bandwidth I can actually consume?
Sales: sir u will get unlimited webspace
Sales: and unlimited bandwidth per month
Vijay: What is the server specification on which I will be hosted?
Sales: Server Configuration
Sales: Processors 4
Sales: Model Intel(R) Xeon(TM) CPU 2.66GHz
Sales: Chip MHz 2666 MHz
Sales: PCI Devices Atapci0: ServerWorks CSB6 UDMA100 controller
Sales: ohci0: OHCI (generic) USB controller
Sales: isab0: PCI-ISA bridge
Sales: bge0: Broadcom BCM5704S Dual Gigabit Ethernet, ASIC rev. 0x2002
Sales: bge1: Broadcom BCM5704S Dual Gigabit Ethernet, ASIC rev. 0x2002
Vijay: OK Thanks, but HDD space?
Sales: HDD space means? <-----------------
Vijay: HDD = Hard Disk Drive
Vijay: How much is the capacity of your Hard Disk in this server?
Sales: Please wait a while...
Vijay: sure
Sales: it's secret...but we are adding 1 new server in every 1 or 2 months
Sales: depends on th no. of clients
Vijay: How many unlimited clients do you host on one server?
Vijay: And what contents are allowed?
Sales: You can try our 7 days trial space for FREE, if you satisfy then take our real package.....
Sales: http://www.manashosting.com/trial_webspace.html
Sales: Go through this link for apply Trial Space
Vijay: OK
Vijay: What is the uptime of your hosting?
Vijay: Can you please let me know about the uptime?
Sales: sir up time is 99.9%
Vijay: Guaranteed?
Sales: yes sir
Vijay: Do you have moneyback policy if uptime is not 99.9% in a month?
Vijay: My site is very much important and I can't take it down for more than half an hour in a month.
Sales: sir before that u can try our free trial space
Vijay: No I can't move my site for a free trial, it's really important. I think uptime guarantee is not for Trial Period, right?
Vijay: Hello!
Sales: Please wait a while...
Sales: no need to put ur whole site in our trial space
Sales: please upload only some of ur main files..& check th URL with th hel p of our domain in trial space.
Vijay: ok
Vijay: Do you have moneyback policy if uptime is not 99.9% in a month?
Sales: sir please try our 7days trial package with free of cost , and check your requirements their
Vijay: What if I do not get 99.9% uptime.. I'm asking that
Vijay: HOw it is guaranteed
Vijay: It is really vital for my website.. can you clear this please?
Sales: yes sir
Vijay: what?
Vijay: Hello!
Vijay: can you answer my question or not?
Sales: Please wait a while...
Sales: sir no refund , so that why we give 7days trial package ,apply for the package you will get control panel and ftp details immediately and check your requirement then purchase
Vijay: Are you still there?
Vijay: So you do not have 99.9% uptime guarantee?
Sales: we have sir
Vijay: What if i do not get 99.9%? I am asking again.
Vijay: What is the guarantee of 99.9%?
Vijay: Are you concerned with my question?
Sales: yes sir
Vijay: What is the guarantee?
Sales: sir i,e why we given the trial package check it , if you satisfied then take the original package
Chat session has unexpectedly disconnected.Plz try Agin.
Chat session has unexpectedly disconnected.Plz try Agin.

 

Now that is something really interesting to read about

 

Do you hide your server specifications(HDD here) too?

The same case happened once before with one.com.. would you like to see the thread?

 

Post it on WHT.

Would get better coverage

 

Here is the great thread with many conversations of DP members

http://forums.digitalpoint.com/showthread.php?t=793919

Check it out.

 

plz try agin?! Sounds like Text language! And I like how they have a guarentee but no money back

 

They all are graduate in CODE LANGUAGE... LOL

 

i got another email from manashosting.


Hi,
We r very sorry for this great inconvenience
We are on the process for it. We will get back to u very soon. Thanks a lot for your patience & co-operation

You can View/Reply your Ticket from this url www.manashosting.co.in/help

From,
Manashosting.com
Call-09845388023 (24 hour a day online)
Come on Live Chat (24 hour a day online) from
www.manashosting.com/chat.html and select Support Team 1

 

Which day it is, I mean how much time after your account got suspended?
Very sorry about your case, but it's obvious with this provider.

 

after seven days
i got different explanation from different departments of manashosting.
bad co-ordination!!

 

How they say? They are number 3 webhosting company in India
They are just crap and run by skill less people. Can't even talk properly.

It's our India and our innocent people so that the company is running, otherwise it's really hard to go for.

 

ROLF
These guys are funny

 

The most funny was , They put the host-tracker and siteuptime logo, with 99.9% uptime report on their main site!! Actually the uptime report was for their main site, which is hosted on godaddy server.

Also, the support staffs are not professionals , when we ask some serious questions, they will give some numbers and are tell us to call for an answer.

 

Here is the one more funny thing. I am seeing their AdSense ad on this page (thumbnail attached).

The WORST thing is they have copied ibibo.com (social networking site) Advertisement image even Cant even create their own image and they provide quality web design on their site.. LOL

 

They are banglore based..One of my friend went to their office a month back..
two 18 year old work at tech support