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Bad experience from Manashosting

Discussion in 'Web Hosting' started by jamuna, May 9, 2008.

  1. #1
    Dear friends

    i am hosting my dishnews forum and some blogs in the indian webhosting provider manashosting.My domain name is medianetwork.co.in.
    My forum attracts less traffic around 500 pageviews per day.Also, i use some of subdomains for my blogs, which attracts no traffic.

    My hosting package details are Linux 2gb webspace, 10gb monthly bandwidth.For past 10 months, my site only consumes 15%
    bandwidth/month.

    i am experiencing several frequent site down problems (particularly 4th time in last six days).Because of frequent site downs, i am facing several problems to improve my site position in google search.Two days back(7th may 2008) i got an email from manashosting with a recommendation to use dedicated server since my site uses more bandwidth resources.

    Since that my site redirected to a page which shows the following message " This Account Has Been Suspended Please contact the billing/support department as soon as possible".

    Then i contacted their support department via chat option given manashosting site.Their CC officer did not aware this problem.

    He informed me to contact billing department through raising support tickets option via their site.Then i raised 4 tickets with emergency status and send several emails to them. So far 36 hours passed, no response for my support tickets,still they are open status.No response for my emails too.

    Yesterday morning (8th may 2008), i contacted their support department.This time they told me to provide cpanel id, password, my email id and gave assurance to solve my problem.No action till evening.

    Then again i contacted their support department on evening.This time also they told me to provide cpanel id, password, my email id and gave assurance to solve my problem.What pathetic service from manashosting?
    I am running my forums in this account with very little traffic.How can it consume more resources?
    My site url www.dishnews.medianetwork.co.in
    Now i am seriously thinking to move other hosting providers.
     
    jamuna, May 9, 2008 IP
  2. jamuna

    jamuna Active Member

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    #2
    Below is the part of chat conversation with them

    dpn: hellooooooooooooooooooooooooo
    dpn: are you there????????
    Live Support: sir i already told nop sir
    Live Support: u need put more resources
    Live Support: from u r side
    Live Support: not from our side
    dpn: how can i cross 10 gb in five days?
    dpn: please provide stats to me?
    Live Support: u need put more resources
    dpn: how can arrive this conclusion?
    dpn: please give me the proof?
    Live Support: what proof u need sir
    dpn: i accused you to compell me take more bandwidth
    Live Support: means
    dpn: information s with stats
    dpn: what is mean by resources?
    dpn: please tell me?
    Live Support: sir u r issue status right
    dpn: how can i put more resources?
    Live Support: resources
    Live Support: means
    Live Support: some file
    dpn: what it nean resource?
    Live Support: or pic
    Live Support: or any thing
    dpn: can i remove them?
    Live Support: thats what sir
    dpn: it means bandwidth?
    Live Support: some files or pic...
    dpn: hello
    dpn: i need to remove those fles
    dpn: you are expected i need to remove those files
    Live Support: sir if need to remove the files means
    Live Support: go to u r
    Live Support: ftp
    Live Support: n do the reverse of how u uploaded the files
    dpn: how can i do it?
    dpn: you already sisabled my account
    dpn: how can i remove it?
    Live Support: so only i am telling sir
    dpn: you already disabled my account
    Live Support: u need to wait for some time
    dpn: i already losy my patience
    dpn: so far two days passed
    dpn: with same issue
    dpn: it is impossible ftp in my account
    dpn: this also disabled
    Live Support: sir it consend to server so it will take time
    Live Support: yes sir
    dpn: i want time
    dpn: yeaterday morning also, you told the same answer
    dpn: please tell me time limit?
    Live Support: with in tomm it will be done sir
    dpn: what tomm?
     
    jamuna, May 9, 2008 IP
  3. chandan123

    chandan123 Prominent Member

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    #3
    very bad

    when i want to register one domain i called and asked about privacy that idiot asked what is private registration

    and luckily i didnt regged any domains there
     
    chandan123, May 9, 2008 IP
  4. suraj4u

    suraj4u Well-Known Member

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    #4
    I got onw windows hosting account for my client
    website : ev ans cat holic mini str ies. com

    For activating the hosting account it taked 1 month.
    They give phone support but solutions are not given immeditly.
    The Helm control panel they has also wired.

    For a month 5% downtime they assured... :)

    Be aware of them
     
    suraj4u, May 9, 2008 IP
  5. jamuna

    jamuna Active Member

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    #5
    they do not have their own site (manashosting.com) on their servers. They have hosted in GoDaddy. This explains how much they trust their own servers. Its surprising how a hosting company who claim themselves to be among the top three in India behave so irresponsible.
     
    jamuna, May 9, 2008 IP
  6. jamuna

    jamuna Active Member

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    #6
    Manashosting doesn’t let me live or die. They do not have a proper server. No customer support. Fine, if you want to move from Manashosting, they don’t let you do that too. A mere waste of time and effort. You end up in vain and frustration
     
    jamuna, May 9, 2008 IP
  7. InfectedWinter

    InfectedWinter Peon

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    #7
    Change webhosts. ANY company who uses leet speak is not serious about their company.
     
    InfectedWinter, May 9, 2008 IP
  8. Shagoon

    Shagoon Notable Member

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    #8
    How come they don't let you move? 0.o

    Just back your stuff up, get a new webhost from a more reliable company and just move... and screw them...
     
    Shagoon, May 9, 2008 IP
  9. ishan

    ishan Prominent Member

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    #9
    1.) I really cannot believe a Live Support person talked with you in that language!! They cannot even use full words ??

    2.) I am not sure how they became the #2 hosting company in India, with this kind of support.

    3.) Account suspensions for usage are expected, if you are with a company which oversells, like they do.

    4.) Live Support guy said that account ususpensions require a day, which is completely untrue, as it takes a few seconds to login to WHM & unsuspend it.

    I would say, switch the provider, as soon as your account is unsuspended.

    Ishan
     
    ishan, May 9, 2008 IP
  10. forumking

    forumking Banned

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    #10
    there was a time when manas hosting was very good and famouse but now they have turned into problem box :-(
     
    forumking, May 9, 2008 IP
  11. jamuna

    jamuna Active Member

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    #11
    From without my knowledge they have changed me to new plesk server and informed me to upload backuped files and provided new cpanel login id and password.

    God!!!!
    The new cpanel (login id and password given by them) is not mine which is for http://freeonlinebookstore.com.
    so, now i can able to login and modify cpanel of some other's http://freeonlinebookstore.com site.
     
    jamuna, May 9, 2008 IP
  12. suraj4u

    suraj4u Well-Known Member

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    #12
    They famoused by Advertisement. And providing domain+2 GB+2GB space for Rs.1500/year

    jamuna :- If U are in Banglore,india .contact their office in Banglore
     
    suraj4u, May 9, 2008 IP
  13. jamuna

    jamuna Active Member

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    #13
    jamuna, May 10, 2008 IP
  14. jamuna

    jamuna Active Member

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    #14
    Today morning onwards i tried to call manashosting via phone, my phone call was never attended. They even failed to answer my emails and support tickets for more than 4 days! I got a lesson in life that cheap price equals to cheap service.
     
    jamuna, May 10, 2008 IP
  15. jamuna

    jamuna Active Member

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    #15
    I have also heared that the company "manashosting" is going to be banned by Domain Registry of India (according to some blogs)
     
    jamuna, May 10, 2008 IP
  16. PowerExtreme

    PowerExtreme Banned

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    #16
    The chat looks so unprofessional
     
    PowerExtreme, May 10, 2008 IP
  17. it career

    it career Notable Member

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    #17
    Time to move to another web hosting service provider. I was thinking of giving manashosting a try, but after reading your post I will think twice now.
     
    it career, May 10, 2008 IP
  18. atoztoa

    atoztoa Well-Known Member

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    #18
    Language which support staff is using is shocking :eek:
     
    atoztoa, May 10, 2008 IP
  19. jamuna

    jamuna Active Member

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    #19
    i found the following message on manashosting website at
    http://www.manashosting.com/chat.html
    ''Sorry for interruption, Because of election and Sunday our operators are not available on May 10th and 11th. Please Co-operate and contact us Monday...''
     
    jamuna, May 10, 2008 IP
  20. clinton

    clinton Well-Known Member

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    #20
    Bad service + they use bad graphics for the site.
     
    clinton, May 10, 2008 IP