Feedback Backing out in the DP marketplace?

Discussion in 'Support & Feedback' started by Lavonta, Jul 8, 2013.

  1. #1
    Three people won my domain auctions, but one of them backed out. The second one has not reponded for several days, and the third one hasn't been online for a while. I just wonder if the winners are obligated to buy the domains. I'm tired of people who don't keep their commitments. I understand that sometimes it is neccessary to withdraw, but I'm pretty sure that these three people just don't want to keep their commitments. I don't want to enforce their bids, but we should not just neglect this problem because it's an unpleasant experience for both buyers and sellers. What is DP's rule on this? It would be great if DP has a strict rule on this issue so that no one would just bid and then disappear. I just happened to face three such people in one month!
     
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    Lavonta, Jul 8, 2013 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    How exactly would you suggest we force people to pay you?
     
    digitalpoint, Jul 8, 2013 IP
  3. Lavonta

    Lavonta Active Member

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    #3
    GoDaddy allows the members to back out twice. The first and second times have fees for $10 and $50. If it happens the third time, the member would be banned. For DP, you don't have to have a fee, but you may allow the member to back out only twice in one year or two. If it happens the third time, you may ban or do something that the member would not want to back out. This would prevent the members from keeping backing out. Just some thoughts! :cool:
     
    Lavonta, Jul 8, 2013 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Yeah... something along those lines might be possible.
     
    digitalpoint, Jul 8, 2013 IP
  5. Lavonta

    Lavonta Active Member

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    #5
    I'm thrilled to hear that! Please keep me updated what your final decision is! :D
     
    Lavonta, Jul 8, 2013 IP
  6. syda

    syda Well-Known Member

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    #6
    I second that idea.
     
    syda, Jul 8, 2013 IP
  7. Lavonta

    Lavonta Active Member

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    #7
    Someone backed out on me again... :confused: I would say that this is a real problem at our marketplace! I have two more suggestions on this.

    1. We should have a simple version on the marketplace rules posted on the marketplace's first page as well. It could be something like: "don't back out," "don't steal," and "don't lie."
    2. If someone has a necessity to back out, he has to do it before the auction ends. For the case of BIN, it needs to be within three days after the purchase.

    Just some thoughts again! :oops:
     
    Lavonta, Jul 13, 2013 IP
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  8. matt_62

    matt_62 Prominent Member

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    #8
    might have to have something where if you back out twice in xx days, you cant bid or list in the BST section for xx months.
     
    matt_62, Jul 13, 2013 IP
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  9. Lavonta

    Lavonta Active Member

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    #9
    Great idea, matt_62! Anyway, I think it would be great if the rule could be stricter a little. One of the bidders who backed out has not been on DP for a few weeks. I don't think this type of people would care about a ban for a few days, weeks, or even months.
     
    Lavonta, Jul 15, 2013 IP
  10. browntwn

    browntwn Illustrious Member

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    #10
    Pretty sure, "don't back out," "don't steal," and "don't lie." are all well understood by everyone already and mentioning it again would have zero effect.

    I find this suggestion curious. I don't think anyone should back out, but once you allow it for "necessity" then pretty much you are saying that people can back out and move it to the subjective notion of whether or not something was necessary. This suggestion allowing people to back out because of necessity or up to 3 days after a BIN purchase makes no sense and runs counter to your complaint in the first place.
     
    browntwn, Jul 15, 2013 IP
  11. Lavonta

    Lavonta Active Member

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    #11
    Great input, browntwn! On your first note, I think it's good to remind again in the marketplace rule. For "don't back out," DP hasn't had this rule yet. On your second note, maybe we could change it to: "Contact the admin if it is truly necessary for you to withdraw." What do you think?

    Dear admin, I believe that most of the members here would love to see DP resolve the back-out problem at our marketplace. If you have an update on this, please let us know.
     
    Lavonta, Jul 15, 2013 IP
  12. #12
    I think this is what negative rep was good for. It gave a way to punish users and made it clear who was not worth dealing with. So in the old DP, I would not deal with someone who had a negative rep.

    Personally, I think once you allow people to back out of a deal because they claim some necessity you have essentially allowed everyone to back out for any reason. So I would never allow it at all. Who is to judge what is a necessity and then someone can simply lie. So once you open that door, there really is nothing that keeps someone who wants to back out from doing so.

    If you agree to sell something or to purchase something you should follow through on the commitment. If DP has a way to judge that someone has or has not done that, then I think they should effectively punish someone who backs out of a deal. I would be pretty strict about it. I think you get 10 points before a ban here. I would give -5 points when someone failed to live up to their end of the deal, if it could be determined. So if you flaked out on a deal twice you would be banned for some period of time - like 3 months or something like that. Not sure how DP can do that, except for deals using Instant Pay though.
     
    browntwn, Jul 15, 2013 IP
  13. liamwli

    liamwli Well-Known Member

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    #13
    This happened to me today. Some random new user clicked the buy now button, but never did anything after that. Really annoying!

    Users should be forced to pay before BINs are registered.
     
    liamwli, Jul 15, 2013 IP
  14. digitalpoint

    digitalpoint Overlord of no one Staff

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    #14
    If you use instant pay, and it's a multi-sale item, it already works that way.
     
    digitalpoint, Jul 15, 2013 IP
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  15. liamwli

    liamwli Well-Known Member

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    #15

    But not for single/auction items?
     
    liamwli, Jul 15, 2013 IP
  16. digitalpoint

    digitalpoint Overlord of no one Staff

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    #16
    No... you would run into the issue where in theory two people could pay for a single item at the same time (since that would require payment BEFORE the bid could be placed).
     
    digitalpoint, Jul 15, 2013 IP
  17. browntwn

    browntwn Illustrious Member

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    #17

    If it is the same day I would give it some time. There are people here from all over the world working on very different time zones. I know that I have bid on things late at night and it might not be for a full day until I could check again.
     
    browntwn, Jul 15, 2013 IP
  18. liamwli

    liamwli Well-Known Member

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    #18

    They had done it half an hour ago, and were visiting my profile 18 minutes ago when I came online...
     
    liamwli, Jul 15, 2013 IP
  19. matt_62

    matt_62 Prominent Member

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    #19
    Only excuse that I would accept is if someone lost their job, and if someone is jobless, well then a ban from bidding on sites is fair and reasonable exchange for getting out of the deal, if their excuse is legit, then they wont even notice the ban.
     
    matt_62, Jul 15, 2013 IP