I've done my share of posting bad web hosts, so I thought I should also give credit to a good company. I ordered a dedicated machine from SoftLayer a little over a month ago, and I have to say it's been smooth sailing ever since. These guys are polite, helpful, and COMPETENT! I ordered my server at 10:30 pm, got a call at 10:31 pm, and my server was setup by 11:15 pm. Also, I have had NO downtime, NO problems, and my server is fast as hell, as well as my uplink So *cheers* to a company who cares about their customers. I hope they live long and prosper, they deserve it!
Yeah no doubt softlayer is a real good company I am with them from last 1 year or so no problems yet.
We have servers with softlayer from april 2007, and rarely they go down and the reason for the same is high load Make sure you use coupons for free ram upgradations or extra backup drives.
I have been with SL since 2003. I have 18 servers with them and have never had a problem, except for when one of my servers we having some hardware issues, which was resolved in 3 MINUTES!