The printer that our automated-tasks box uses ran out of toner over the weekend. I am not really sure how Windows/automated-tasks reacted to the printing (a test page did not print, but did not error out in the queue either, it seemed as though Windows thought it printed eventually though the printer message said "toner low"). Our billing folks searched for and reprinted the Invoices for Saturday and Sunday's dates, but found that there are maybe 1/10th as many as usual (for any other date using the same search). It seems too from the SMTP log that the auto-tasks session keeps, these 10%-of-usual were all that the Auto-Tasks box generated and sent. So, can I tell what the other 9 out of 10 invoices should have generated on those two days somehow? Is it possible that the lack-of-toner either queued or stalled-somehow invoice generation and that the others will maybe queue up on today's run (and I will see nearly 3x as many as a normal day's run)? (Or might the printer thing be a coincidence and I am looking in all the wrong places?) Other tasks seem to have run correctly. Thanks. Sam - FSI
Print toner (or any problem with printing) isn't going to affect invoices being generated. Once Optigold sends the document to the print queue, it doesn't know what happens to it after that (it assumes it printed). So I'm guessing it's coincidental.
Thanks Shawn. I found my way into the Java Extensions SMTP log on my automated-tasks box and it turns out that it always does this. Someone guessed that Tax Day has to do with it somehow...but with a few stretches for invoice-generations crossing midnight (and maybe being off one year on the 14th)...it looks like every year we have normal invoice numbers on April 14th, very low numbers (1/10th normal) on April 15th and April 16th, and then like 3x the normal number on April 17th, and normal numbers again on the 18th. The day's run started a few minutes ago and says its total is about 3x the normal number...so right on schedule historically (and printing fine). (Weird though.) ...I'd show you the logs, but it's probably just academic anyway. *Shrug* Sam - FSI
Check the customer's expiration dates. Invoice generation is based on the customer's expiration dates. So the only thing I can think of is there is one day that not that many people expire on.