Business means competition and you always compete to each other whether you are first or last and here its not about win, its only about how satisfy you are. Today to enhance and better growth purpose you must think over making your business automated and some time its half automated but requirement are always there so its better to move on the internet marketing.
Of course it god while time is money . Is better to take those time to generate more money while those thing can be automate.
Any sort of automation is good, those hours you'll spend learning how to automate things can save you thousands of hours in the long run..
Duh- of cos automating business online. Manual tasks that can be automated should be automated so that humans can free up time and use their skill sets to do other tasks that cannot be automated.
Time should be spent on the customer, interaction, marketing, etc, not on the setup of things that can be automated and produce the same resuts in my opinion.
When we consider automation for our small business, what we don't want to do is alienate our customers. We are probably all too painfully familiar with the automated response answering systems that either prohibited you from talking to a live person, or by the time you reached a a live person, you had punched so many keys that you just gave up.