Hello, In February, we contracted a company to design and host our website. Part of what we needed was for them to secure our domain names. There is a .com, .co.uk, .org and net. I have found their customer service to be horrible. They have recently been bought out to save them from liquidation, and things have gone from bad to worse on the customer service side. (Slow reponse to emails, not doing what they promised, no return phone calls, etc.) I used the 'WHOIS' websiite to find out who 'owns' the domain name, and it says 'easyspave ltd. That is not our company, and not the name of the company who we contracted to do our work. Who are they, and how can we get the info into our name? What I want to do is RUN LIKE HELL when our contract is up in 5 months. I don't want to be help hostage by them. Any help or direction would be greatly appreciated! Cheers, -Dave
Yes you do own the domains, its a common thing done by inferior (really annoying actually) hosting companies, you have two choices 1. Request transfer from your host, most hosting companies won't give you any hassle but if they do apply some pressure failing which, 2. File a dispute with the registrar and you will have no problems here if you own the trademark or can prove ownership of the domains
What does your contract with the web design company say? Lesson learned for next time. Make the contract as tight as possible.
Ask them if the domains can be transferred to a registrar account that you control. If they refuse, complain to the registrar.
They breached your contract with them since they did not secure your domain names for you - they did it for themselves instead. They should be asked to transfer ownership to you with correspondence in writing, so that you have a record of what they say if you want to file a complaint with the Registrar.