I signed up for a hosting account with hostmonster this week and has a few issues so far. One night my site was down for around 5 hours, seems it was a hardware issue that brought down all of the same nodes on that machine. Other times access has been slow (when compared to other sites at the same time). e.g. taking a long time to load a hello world html file. Can anyone convince me otherwise before I make a first 30 days cancel and refund request?
Not off to a good start. Sounds like you are on a very oversold machine. Are you on a shared or VPS server?
Hostmonster is owned by the same people who are in control of Bluehost. I had the same experience with Bluehost. Frequent down times with very poor technical support.
Hi stach14 - I am pretty sure its shared Hi crazypenguin - they were recommended to me, I don't think I will be passing that recommendation on now. I just checked my site today after having another outage yesterday and again its really painfully slow this morning, a cross reference against other sites shows a quick speedy load. Each time its happened I have spoken to their support team and they have said there is an issue which they will fix. I then sent them a follow up email asking them to be honest with me tell me what the issues were. I just wanted an honest answer, I am technical guy so if they said something like CPU resources were insufficient (and we added more) that would satisfy my confidence, but instead they asked me to check my wordpress installation or suggested it may have been from high traffic (my site has had 2 unique s so far and its a brand new install using their one click scripts). Seems they could not even track tickets and see that incidents were raised and a root cause analysis showed it was there hardware set up. So I will move on, tar my files, back up my DB and migrate to another provider. I like to give a few people a chance and their tech guys were friendly and never rude, but since the Panda update you lose rank if someone clicks back out of your site to return to the search page again - we all know there is nothing more annoying for a user then seeing 'waiting for.....' and the bottom of the screen.
Site is slow as feck again, can't be bothered to contact support for yet another time. Will start to migrate next week.
I am sorry that you have to move your webpages, it is not easy from one host to another. if you need help there are some very reasonable site moving companies listed on the internet. As a side note, please make sure you have ALL of your account migrated BEFORE you close your last hosting account. Too many times people move things and for what ever reason, they did NOT make a good backup of everything. Just make sure you have everything in the new account, and can confirm that it works before you cancel the last one.
@luke which market are you targeting - as the speed of the servers depends on the distance between the server and the user of the webiste. If for example the server is based in the US and your website is targeting Germany site will be likly be slowlier compared to a site hosted within Europe or Germany. But another advantage is the support will be arround during your business hours and you don't have to deal with languages prolbems or the time difference. As far as your thread suggests it seems like you had a pretty bad start with them - how many resources did you order and how much traffic do you have?