Hi, The site was doing well adding 100 videos a day totaling 20000 videos and 10000 users. The site is 2 years old. 3 days back my site was not opening and contacted Apt who said there was a problem with server and it would be rectified soon. Then after a few hours they said the account was cancelled and that the dedicated box was cleaned and made ready for another customer. All this done without intimation and now I don’t have a site or backup as I used to take a backup every 2 months. Now left with nothing 2 years of hard work down the drain. Apt says they rec, intimation from Google Checkout for cancellation as the automatic was not paid however I paid for that from the credit in my account. After this they refunded the amount of 219 due every month. If they say canceled due to nonpayment my Google why the refund
even the best host die, just save your file and don't depends on hosting company for your backup security etc.
wow...they wiped the server clean for a minor delay? (assuming it's minor) how long was the invoice overdue according to them? if it was within a reasonable time period then its no way to do business, that's how you lose customers. you should take backups far more often than 2 months especially if the site is important.
The OP clearly said, that the invoices are paid, then refunded. i think is a way for apthost to kick there client without reason.
thats the best part the invoice rejected by google was for a service i did not have. The server bill was paid.
kinda tough to comprehend something that's missing a whole bunch of punctuations. but I was asking about what the host said about the payment. It's still hard to believe a host would just wipe a dedicated server clean within a very short amount of time - some proof of the time frame between start to finish would help all of us out more to see who's to blame - and if it was their fault you may have a law suit in your hands assuming it was all done within a very short period of time
The host said nothing about payment they just said they rec. a cancelleation order. Payment was taken as usual on time. The the entire process was done within 12 hours.
then you may be able to sue them - I'd recommend consulting a lawyer because you took a huge loss. good luck