out of curiosity, just wanted to know as a user ( I am accessing the URL on different machine) how can I troubleshoot errors shown by apache web server, let me put 1 scenario... I am running an Apache web server and server is up from server's browser and few other machines its showing the index page. but one of the user complains that he is getting some error after pointing his/her browser say 404 or something. now my question is how the user can troubleshoot what could be the problem as server is up and accessible from other machine. thanks Tanweer
There are many reasons for that DNS propagation, domain is not pointing correctly, multiple DNS or A records etc.
You can tell your user to ping to your site as well as you can tell to do a tracert from his/her end. Kailash
Hey Kailash what is tracert and how a user can do from his/her side, thanks for your quick reply buddy!!! ~Tanweer
I would look through /site/error_log and /site/access_log That will contain the details of what the user attempted to do. These logs serve as your main debugging tools.
Lexiseek... you are absolutely correct but thing is you can check this on server..... I want to troubleshoot as a user.
On a brand new server, the first thing I would check is firewall rules. If you did have access to the server logs, you could use grep to look for his IP and see what error is being generated.
You can follow this link for ping and tracert reports. The steps provided in the link is for Windows Operating system except Vista. Kailash