anyone used www.paylane.com before?

I recently stumbled upon http://paylane.com

Looks promising. Anyone used them before?

 

Hi there,
Thanks for visiting our site! Hope you won't mind if I reply to this thread.

We might not be the biggest online payments processor, but as they say, it’s all about the quality and not quantity
If you decide to set up an account at PayLane, you’ll be assisted throughout the way by our consultant and programmer, who will make sure that everything is up and running in no time.
PayLane is also Level 1 PCI DSS compliant, which is the highest level of secure card payment processing, so the term 'security breach' doesn't even exist in our vocabulary.

Several companies have already trusted us- take a look at their testimonials on our website (I believe you already know the address )
If you have any further questions, please contact us at .
For more information on PayLane, visit us on Facebook or Twitter.

Hope to hear from you soon,

Salukes (unless you live in the French-speaking part of Belgium- in that case, au revoir )!

Zofia
PayLane Evangelist

 

Hi Zofia,

Welcome to the DP forums.

While the site has a good pitch, the answers to some important questions could help fellow forum users, such as:

- payout schedule: how fast do merchants have access to the funds paid by their customers? Instantly, or is there a (2 week+) delay like with other services?
- payout options and their fees: Paypal, Payoneer debit card, bank transfer/wire?
- payout/merchant fees: % and any other fees users should know about?
- structure: do merchants need to sign up with every single payment option to support them (similar to Ogone) or are all payment options supported from the start (similar to 2Co)?
- any restrictions users should know about? (Countries or site "subjects" that aren't accepted)

I'm sure this well help others on this forum.

Salukes (are you also from Belgium or just familiar with the salutation?)

 

Thanks for the welcome!
I'm not from Belgium, but I've been there several times, so I've picked up on a few expressions

To answer your questions:
- payout schedule: how fast do merchants have access to the funds paid by their customers? Instantly, or is there a (2 week+) delay like with other services?
It depends on the merchant, their needs and business. Typically, it is 2 weeks, but it is also possible to access your funds everyday.

- payout options and their fees: Paypal, Payoneer debit card, bank transfer/wire?
We offer dozens of payment methods, including credit and debit cards, transfers, direct debits, alternative methods, just to name a few. Re. the fees, again, it depends on the type of your business, country, turnover and payment method (e.g. PayPal is free of charge). Have a look at the 'Pricing' page on our website (as a forum newbie I am not allowed to post links, sorry! )

- payout/merchant fees: % and any other fees users should know about?
Same as above. I know it sounds very vague, but there are many factors that we take into consideration when preparing an offer. But if you send us an email with a few details re. your business, we could give you an estimate of what the fees would be.

- structure: do merchants need to sign up with every single payment option to support them (similar to Ogone) or are all payment options supported from the start (similar to 2Co)?
I would say we're more like Ogone, but with less red tape. And it takes less time to set up an account

- any restrictions users should know about? (Countries or site "subjects" that aren't accepted)
We pretty much accept everything from everywhere, except for porn-, gambling- and pharmacy-related businesses.

Feel free to contact us either here or via e-mail, if you have more questions.

 

Hi
I had an unpleasant experience with PayLane.
We run an image stock (specializing in images used for architectural visualization) and
stumbled upon paylane. That meant bad luck.
After 5 weeks paperwork and programming, paylane declared "At this point we as a payment gateway we can't accept your business model"
They refused to explain why they found our business model not suitable.
I understand that they don't have an obligation to explain anything, but the claim that:
"We pretty much accept everything from everywhere, except for porn-, gambling- and pharmacy-related businesses"
isn't obviously true. So be careful. Otherwise you can end up wasting a lot of money and time, like I did.
Cheers
Anne

 

Made no sense since your business model isn't high-risk.

I had the same answer from them about my web hosting business when I inquired them. They won't accept my business model so I didn't sign contract with them. So I agree with you with their statement "pretty much accept everything" and its misleading. It's their loss.

 

I also had an unpleasant experience with PayLane. I run a pet supplies store in Europe and after 4-5 weeks of sending documents, place paylane logo at my website, changes, more changes, sending a wire transfer to their account to confirm my bank account they refushed to open an account by "internal regulations"....

After 4-5 weeks? I think these internal regulations could be verify before sending documents and wire transfer.