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alertpay verification

Discussion in 'Payment Processing' started by numb1985, Feb 5, 2012.

  1. #1
    i'm from malaysia.

    i am having problem with alertpay account.

    i have balance around 450USD in alertpay but the problem is alertpay does not allow me to send away the money.

    they said i must verify my account but i found it is impossible to get verified.

    i cant add an banK account as it is not inside the registration categories.

    credit card verification has been disabled.

    i have only done phone verification.

    i'm seriously seeking help here.
     
    numb1985, Feb 5, 2012 IP
  2. vididong.com

    vididong.com Member

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    #2
    I also have verification issue
     
    vididong.com, Feb 8, 2012 IP
  3. division23

    division23 Peon

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    #3
    I would email the support desk and ask them how you can get verified. If it is a problem with sending money to a bank account, maybe you can have then send you a check for the money in the account
     
    division23, Feb 16, 2012 IP
  4. Stillalivee

    Stillalivee Guest

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    #4
    Have you ever contact with their support team after your issue. There is an option to get your money asap via exchanging with others but in this case you have to trust on strangers with is also very risky.
     
    Stillalivee, Feb 19, 2012 IP
  5. cloc

    cloc Peon

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    #5
    I now write again to their support but no response. Does anyone know if they have phone support.
    The first map verified without problems, but now my other card is already the fifth day is not verified.
     
    cloc, Feb 20, 2012 IP
  6. moneymaker100

    moneymaker100 Active Member

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    #6
    i think you can verify your account with your documents like passport,pan card etcc
     
    moneymaker100, Feb 20, 2012 IP
  7. akinova

    akinova Greenhorn

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    #7
    You just have to transfer some money to your alertpay account to get verified also you have to link your credit or debit card.
     
    akinova, Feb 21, 2012 IP
  8. gmontaine

    gmontaine Peon

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    #8
    My wife attempted to get verified with AlertPay and their process is incredibly draconian -- to the point where I have to wonder just WHO uses it? When you have good banking and credit card company references, can answer all their questions, and then STILL you can't get verified, it causes one pause on the legitimacy of their operation. Additionally -- much like PayPal -- I recently heard horror stories (like the money above) about certain people having problems getting their money out.

    Perhaps AlertPay is taking a page out of MF Global's playbook (??)
     
    gmontaine, Mar 5, 2012 IP
  9. AlertPay Rep

    AlertPay Rep Guest

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    #9

    You are correct Stillalivee, using exchangers can be very risky. This is the reason we advise our members to be very vigilant when using them and we authorize only 5 exchangers to use our services.

    All the best to you,
    Tanya
     
    AlertPay Rep, Mar 9, 2012 IP
  10. AlertPay Rep

    AlertPay Rep Guest

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    #10

    Hi cloc,
    Apologies for the delayed response, I had to search for this thread since it is not our official support thread.

    You can contact us via telephone from Monday to Friday: 8:00 a.m. to 7:00 p.m. EST (Montreal time is now 2:13 PM)Phone: 1-514-748-5774
    I also included our contact page should you require additional information: https://www.alertpay.com/en/contact.aspx

    Hope this helps,
    Tanya
     
    AlertPay Rep, Mar 9, 2012 IP