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AlertPay Online Community Support

Discussion in 'Payment Processing' started by Chrisz@AlertPay, Mar 24, 2011.

  1. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #141
    Hi mWebware,

    We are hoping to have all of our services back within the next few weeks :)
    Thanks for your patience.

    @Marhahajcs, I sent you the fees for all of the prepaid card transactions, is everything good now?

    Thanks
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 14, 2011 IP
  2. marhahajcs

    marhahajcs Active Member

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    #142
    Yes,everything is ok now....the amount was reserved and this is why its gone from my balance.

    btw thanks for your help!
     
    marhahajcs, Jun 14, 2011 IP
  3. marhahajcs

    marhahajcs Active Member

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    #143
    Hi Chrisz!

    is there a problem with AP prepaid card withdraw?i have requested a card load on 6/14/2011 and its still pendig....
    I understand that you want to build a better payment proccessor,but its not the right way.AP will lose lot of clients....
     
    marhahajcs, Jun 19, 2011 IP
  4. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #144
    Hi Marhahajcs,

    When you request a card load it takes 2-4 business days. If you have not received your card load by Tuesday let me know and we'll look into it.

    Thanks,
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 20, 2011 IP
  5. SAGILIO

    SAGILIO Member

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    #145
    i report unauthorized transaction but still no refund why???
     
    SAGILIO, Jun 20, 2011 IP
  6. marhahajcs

    marhahajcs Active Member

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    #146
    Hi!

    i have sent a support ticket,please take a look.
    Ticket ID:OTP-235357

    Regards
     
    marhahajcs, Jun 21, 2011 IP
  7. SAGILIO

    SAGILIO Member

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    #147
    My ticket id for unauthorise transaction is -Ticket ID: DLP-346016

    please reply me
     
    SAGILIO, Jun 21, 2011 IP
  8. fole13

    fole13 Member

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    #148
    Please also check my ticket Ticket ID: ZEY-136299
     
    fole13, Jun 21, 2011 IP
  9. india9

    india9 Member

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    #149
    Hi Chrisz!
    Your service has been limit?
    I use paypal and sometimes limited to very unpleasant
    This is the first time I've known it
     
    india9, Jun 21, 2011 IP
  10. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #150
    Hi guys,

    @marhahajcs, the card load should go through by the end of the business day today.

    @SAGILIO, our security department will be dealing with your issue, please wait on a response from them.

    @fole13, the withdrawal was delayed by 1 day, you can expect the funds by the end of tomorrow's business day.

    @india9, Alertpay does have certain limits, but please clarify what your question is so I can better assist you.

    Hope this helps!
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 21, 2011 IP
  11. frabato

    frabato Member

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    #151
    1. i still cant withdraw money to ma Master card
    2. is alertpay card avaible?
     
    frabato, Jun 21, 2011 IP
  12. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #152
    Hi frabato,

    Unfortunately Credit Card withdrawal is unavailable for all our members at the moment and all cards, including MasterCard. As well the AlertPay card is still in development and will only be available in the coming months. For the moment the withdrawal options available are bank transfer (depending on your country) or bank wire.

    We thank you for your patience,
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 21, 2011 IP
  13. Koku

    Koku Peon

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    #153
    Hello Chrisz,

    I am waiting for withdrawal since 15th of June. Here is my ticket : PJX-392860

    Would you please check it ?

    Good day.
     
    Koku, Jun 22, 2011 IP
  14. fole13

    fole13 Member

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    #154


    I am so disipointed because you tell me here i can get money today.I need to pay my bills and now how i can do that?? Can i use some other options to payout
     
    fole13, Jun 22, 2011 IP
  15. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #155
    Hi Koku & Fole,

    Both of you should receive your card load within the next day or so. There was a slight delay with withdrawals to the AlertPay Card.

    Thanks for your patience. :)
    Chris Z
    Online Community Support
    AlertPay.com
     
    Last edited: Jun 22, 2011
    Chrisz@AlertPay, Jun 22, 2011 IP
  16. Koku

    Koku Peon

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    #156
    Ok Chris, thanks for your feedback.

    Bonne journée/Good day.
     
    Koku, Jun 22, 2011 IP
  17. lexasil

    lexasil Peon

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    #157
    I replied to Contact Request Reference Number: 5F912-0F597-F8FEB

    but I still haven't received my money. Is there anything else I need to do? It has been more than 7 days now.
     
    lexasil, Jun 23, 2011 IP
  18. Koku

    Koku Peon

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    #158
    Withdrawal completed & money received !

     
    Koku, Jun 23, 2011 IP
  19. Chrisz@AlertPay

    Chrisz@AlertPay Peon

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    #159
    Hi Lex,

    We've received your response and at this point are investigating the seller. We will update you as soon as we have more information.

    Thanks,
    Chris Z
    Online Community Support
    AlertPay.com
     
    Chrisz@AlertPay, Jun 23, 2011 IP
  20. Bolha09

    Bolha09 Peon

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    #160
    My withdraw (bank transfer) pendig since 3 days... My Ticket ID: IVP-175282
     
    Bolha09, Jun 27, 2011 IP