AlertPay Online Community Support

Hello Mister Chris Although I sent the answers to the questions and My information My Account still frozen and still no answered, from support please help me! and active my account

 

Thanks for this thread,But Chris Alertpay's customer support is not enough good i like Alertpay than any other payment processor.But they take very very long time to reply Dispute tickets.

 

Chris , would you like to Comment please ???

 

Hello Chrisz,
I have a dishonest buyer he had taken products then filed chargebacks from his credit card issuer for reason "product is not same as advertised". Now I'm asking if he is not satisfied then please return the items to me. I've sent 2 emails to AlertPay support center but still no reply so far. Can you help me to resolve it quicker ?
Thanks

 

Hi Chrisz,
Wondering if you would change the verification option in the future? Because right now, I can't verify / validate my account
Its not possible because I don't have credit card.

 

Why can't we upload funds from credit cards? All the other major payment processors allow this, why not alertpay?

 

Hello chris,
I was on alertpay blog, and i read that you can help me with my issues....
i just switched from another payment processor, and I started using alertpay, I created my merchant account, BUT, I need to know more about the shopping cart integration that you provide....


THank you for your help
TR

 

Hi Msk19994,

At this time we don't support withdrawal to pp or vice-versa. We do support a limited number of verified exchangers, which you can see in your account when you select "Withdraw" --> under "info" you will find our list of verified exchangers.

Cheers,
Chris Z
Online Community Support
AlertPay.com

 

Hi Sushrukh,

We know that Credit Card withdrawal is the easiest way for many of our clients to take out their money, and we are working as quickly as possible to restore this feature. We apologise for the inconvenience and will have it back up and running soon

Chris Z
Online Community Support
Alertpay.com

 

Hello Mister Chris Although I sent the answers to the questions and My information My Account still frozen and still no answered, from support please help me! and active my account

 

Hi Ahmedpeso,

We have received your responses and will be reviewing them soon. We were closed on the weekend & Monday.
Thank you for your patience,
Chris Z
AlertPay.com
Online Community Support
Alertpay.com

 

Hi MohAdnan,
We do our best to provide customer support as quickly and in as many places as possible. We normally respond to a ticket within 2 business days (48 hours). Sometimes things like Transaction disputes may take a little longer as we need to wait for responses from all parties involved. In the cases of certain merchants with high volumes of disputes against them this can further delay the process. We always do try to resolve disputes as quickly as possible, and apologise for any delays.

Thanks,
Chris Z
Online Community Support
AlertPay.com

 

What is the update about you prepaid debit card? Please I want to hear something else than its still in beta.

 

Hi Shaok,
Unfortunately I cannot help you resolve this any quicker but I can make sure that the emails you sent us did get to the right department. You can respond to the Private Message I sent you and we will take a look

Chris Z
Online Community Support
AlertPay.com

 

Hi annamonique,
At the moment we do not have any plans to change our verification methods. If you would like to verify your account there are always options available to you. If you are an International member then you also have the option of Bank Transfer/Bank Wire, or the combination of phone verification and Check withdrawal. Completing one of these other methods of validation will successfully verify your AlertPay account.

Hope this helps,
Chris Z
Online Community Support
AlertPay.com

 

I initiated a Wire Transfer on 16th may via my Alertpay account, I haven't received the money in my bank yet..I have a created a support ticket on Alertpay site but I have received no response..

Does Alertpay ever reply to support tickets? this is the second time, my wire transfer is delayed. I am in urgent need of funds

 

Hello AlertPay Support,

I've already asked for this but did not receive a response.
Is there any signs when the credit card withdraw could be back in function? - I need to withdraw my money but wire transfer fee is too big for me when I add bank charges and unknown charges. Withdraw via Check also not good for me because waiting until it comes to me and waiting until the bank check and confirm it takes more than month.

Impatient waiting for your answer - Thank you!
Regards!

 

is this site is yours or your branch type ?
http://alertpays.in/
Their are so many negative points in this thread and how people are still trusting alertpay

 

Obviously it looks fake.

 

Chris, U again avoided Fadi Query ?

Is AlertPay doesnt want to Mess with Fadi ?

Any Internal Dispute ?

Better if AP can clear its stands else FADI may be looting many like me , in the name of AP !!!!