AlertPay Online Community Support

Below is the email I got.
I filed an unatuhorized transaction.
They asked me for some personal details and after my reply I got the following email
I havent provided any false info to the alertpay and now my account is restricted with $240 in...

I need your co-operation to resolve this and tell me why my account got restricted..
I just got to know that my PC was infected with a Remote Administration Tool (RAT), after installing Anti Virus Software today, and i think this was the cause of that unauthorized transaction by my account..

Waiting to hear from you
Thanks

 

Why not India is supported for AlertPay Debit Cards?

 

Well it is not really their fault.

1.1 Warranties
You represent and warrant that all of the following are true of you and your affiliates from your entry into this Agreement until the termination of your Account:
If you are an entity other than an individual, you have the legal capacity to enter into this Agreement and perform the obligations represented within it.

If you are an individual, then you are at least 18 years of age and do not require the consent, approbation or approval of any other person or entity to conclude a contractual obligation of the type represented in this Agreement.

Read their TOS before you sign up to these things.

 

Hello sanjogm,


The reason we cannot support India is because the RBI has blocked outside companies from issuing cards inside India.

Best regards,
Tarik

 

Did you just ignored it all ?

 

It's me Darshan.
Recently i was trying to login my into my account but i got to know that my account has resticated..why it's so?i paid my member honestly? what i did wrong?
here is my alertpay login id- Invcycler.com

 

You just ignored this too ?

Please reply!

 

How long will take for Master/ Visa issue ?
It seems its there since long time now ?

Kindly update.

Regards

 

Hey Maverickz007,

Upon further review, it has been determined that your AlertPay account shows no signs of having been accessed without your authorization.

The transaction you have mentioned was completed from a location that you have previously authorized payments from or a location from which you regularly access your account. As a result, we are unable to assist you in recovering these funds.

That being said, you can contact our account security team in 180 days for reassessment.

Regards,
Tarik

 

Tarik , any update on VISA ? MasterCard ? even amex card verification is down


Regards

 

Hey Maverickz007,

Upon further review, it has been determined that your AlertPay account shows no signs of having been accessed without your authorization.

The transaction you have mentioned was completed from a location that you have previously authorized payments from or a location from which you regularly access your account. As a result, we are unable to assist you in recovering these funds.

That being said, you can contact our account security team in 180 days for reassessment.

Regards,
Tarik

 

Hi shubhank008,

Our resolution team has already advised you of the outcome. Keep in mind that the User Agreement set is in place for a reason. Unfortunately you have violated our User Agreement by using an unauthorized exchanger.

Regards,
Tarik

 

Hey reverse.fsc,

As of now, we have no time for when card processing will be back up and running. Once the good news arrives, we will defiantly share it with all members of the community.

Best regards,
Tarik

 

Thanks tarik.

Kindly keep us updated.

I sure hope its temporary issue and would be resolved soon.


Regards

 

Well I just told you of that I was infected with a remote administration tool,
so it is obvious that my account was accessed with my IP address but it was unauthorized access.....

So it is none of my fact and that claim was ofcourse a true one..
Please reconsider it.

Thanks

 

Please EXPLAIN US/ME , i have read about Credit Card Withdrawn its temporary unavailable.

But i got this error on Check withdrawn to.

So my only option its bank transfer. With $15 fee , i don't think so. Calculate $15 fee on USD $29.

I under-stain about the card withdrawals problem , but why check withdrawals are temporarily unavailable to.

 

Hey NRadm,

We have been looking into reinstating such a service but in the meantime this is not an option we currently provide. Once we anticipate the release of such service, we will defiantly be posting an article on the matter.

Kind regards,
Tarik

 

Hey Maverickz007,

I suggest you call our account security team directly to discuss the matter.

Phone: 1-514-748-5774
Monday to Friday: 8:00 a.m. to 7:00 p.m. EST

Kind regards,
Tarik

 

and who will pay the intl calling bill ?
alertpay.com ?

don't u have toll free number ?

 

I need you to assure me that your team will try to co operate with me.
Because so far I have sent 3 tickets and all come with reply that our decision doesnt comes with appeal.Also what is the cost of call charge per min from Pakistan?
thanks