AlertPay Online Community Support

Discussion in 'Payment Processing' started by Chrisz@AlertPay, Mar 24, 2011.

  1. supersenwins

    supersenwins Well-Known Member

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    #481
    Hi,

    Is it true that you guys charge the receiving (authorized) exchanger some percentage of the total amount?

    I sent 200$ to AlertExchanger for exchange and they told me that the amount they received, minus AlertPay fees that you guys charge the exchanger, was 192 $.

    How much do you guys charge your authorized exchangers? Doing the math in my exchange, it comes to 8$ for 200$ exchange which equates to 4%? So is it true?
     
    supersenwins, Nov 8, 2011 IP
  2. AlertPay Team

    AlertPay Team Member

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    #482
    Hi supersenwins

    Due to the business industry and category, some accounts are subject to a higher fee structure:

    The fees are 3.90 % + $0.59 USD for receiving funds and 6.40 % + $0.59 USD for receiving funds by credit card.

    Cheers

    Sean
     
    AlertPay Team, Nov 8, 2011 IP
  3. hatimyal123

    hatimyal123 Member

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    #483
    Is alertpay site down or something.
    I am not able to pay my vendor.
    Its always giving an error "Your session has expired. Please try again."

    Help me out please
     
    hatimyal123, Nov 8, 2011 IP
  4. nihangshah

    nihangshah Prominent Member

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    #484
    The AlertPay site is working fine for me.
     
    nihangshah, Nov 9, 2011 IP
  5. mleonard

    mleonard Peon

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    #485
    I have not been able to log-in since yesterday..what's going on
     
    mleonard, Nov 9, 2011 IP
  6. Laora

    Laora Peon

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    #486
    alertpay delete all his discussion page from facebook ?
     
    Laora, Nov 9, 2011 IP
  7. AlertPay Team

    AlertPay Team Member

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    #487
    Hi Laora

    A posting on our Facebook wall explained the situation, http://www.facebook.com/pages/AlertPay/147664075305982?sk=wall

    [h=6]Hi everyone,

    Facebook recently made the decision to remove the Discussions Section from all fan pages. As a result, we no longer have a Discussions Section for you to post your questions. For the time being, please contact us on Twitter (@AskAlertPay) or contact our Customer Support department directly: https://www.alertpay.com/en/contact.aspx

    We are working on a more permanent solution to this issue so that our Facebook page can continue to remain a space for all of our members to seek assistance. Thank you for your understanding and please follow @AskAlertPay on Twitter so that we can continue to address your questions and concerns :)
    [/h]
    Cheers

    Sean
     
    AlertPay Team, Nov 9, 2011 IP
  8. lordafitch

    lordafitch Greenhorn

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    #488
    ALERTPAY! Chris Z ! Please help ! my account has now been frozen for over 2 weeks ! I have answered all your sercurity questions, my clients have returned your emails (well the ones who have got them) confirming they got there goods, I have had no complaints or charge backs and my site has 100% happy feedback! Most of my customers are also returning ones too!! Yet when I call you, you keep saying you will email me and I shouldn't call you !? But where is my email !? I have never heard of such bad customer service in my life ! You have over £1100 of my money !! (£2100 as I have not recieved the £1000 you have meant to have released ! ?) please please help as this is causing me alot of problems and stress ! THANK YOU !
     
    lordafitch, Nov 9, 2011 IP
  9. Laora

    Laora Peon

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    #489
    very sad

    last monday the facebook alertpay stuff told me that I will get reply asap
    I replied the e-mail also
    but after that not received reply :(

    Now facebook also vanished ,phone support also told me that please reply the e-mail and i did
    now where should I find that facebook alertpay support guy ?
    if you are the same person then please take a look my ticket - [#ODT-124310]: Your AlertPay Account
     
    Laora, Nov 9, 2011 IP
  10. AlertPay Team

    AlertPay Team Member

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    #490
    Hi lordafitch

    My team had replied to your emails, explaining what was happening with account.

    This was done as a security measure, as you were receiving funds far beyond your average transactions. We need to crosscheck these to make sure your account is not being targeted for fraud. You must understand that this is done not only for our benefit but yours. This measure helps to minimize risk.

    Your matter has been escalated, and for this instance repeated contact does not advance the matter but rather creates delay and slows down the process.

    Please refrain from contacting our customer support. They will contact you once they have more information. In addition constant spamming goes against our user agreement, please refer to section 6.2, https://www.alertpay.com/en/agreements.aspx#6.0 Acceptable Use and Activities Not Allowed

    Cheers

    Sean
     
    AlertPay Team, Nov 9, 2011 IP
  11. AlertPay Team

    AlertPay Team Member

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    #491
    Hi Laora

    I do not handle Facebook.

    Would you happen to have the name of the person who replied to you on Facebook?

    Your matter has been escalated, and is currently with the security department. When a matter is with security no one apart from them has access to the information. Therefore, no one from our team can comment on it but security.

    I would ask that you remain patient and allow security to carry out their process.

    Cheers

    Sean
     
    AlertPay Team, Nov 9, 2011 IP
  12. Laora

    Laora Peon

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    #492
    No i do not know the name of that person
    His id is Alertpay support in facbook :(

    He replied to my discussion thread last monday " you will get reply today " and voila I got reply within 30 mins and your security team told me that my documents are approved and they also ask some question and I replied
    then on Tuesday in Facebook discussion thread that support guy told me that " U will get reply " but from today I cant see those discussions page :(
    and I just check my account it still in the same situation (

    anyway thanks Mr sean
     
    Laora, Nov 9, 2011 IP
  13. AlertPay Team

    AlertPay Team Member

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    #493
    Hi Laora

    I understand your situation, but your matter has been escalated. Your account is being looked at by security. When they have concluded their process they will contact you. This is a necessary process.

    Until then I ask you to remain patient.

    Cheers

    Sean
     
    AlertPay Team, Nov 10, 2011 IP
  14. Laora

    Laora Peon

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    #494
    yesterday I post in Facebook and that guy again told me that I will get reply by 2 days and I got reply today
    and they ask question again and I replied
    and start waiting again
    :(
     
    Laora, Nov 10, 2011 IP
  15. paulino007

    paulino007 Active Member

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    #495
    I think i am having a very bad ordeal with alertpay right now....

    Just last week i exchanged my Libertyreserve to Alertpay with a guy from EMF. I held the fund for 2 days before sending the guy the LR. After i sent him, then Ap kept my account on hold the next day. I was totally surprised, even the money that was sent to me by the guy was reversed. An the part of it which i sent to my coder who was working on my new site, also was reversed.

    They never told me why all this happened, all they ask was proof of address and identification which i sent to them...only for them to tell me that my issue as being escalated or whatever to another department....

    Right now i dont know what the fuck is going on....i have money in my AP account right now, and AP is giving this guy the opportunity to steal from me, cos i have sent him the eqiuvalent amount in Libertyreserve. ALso i have some pending funds in my account...please will somebody tell me what the heck is going on? Is this how they steal peoples money without giving them any sensible reasons for closing their accounts?????????

    My AP account is ....please help me and tell me whats happening ...i want my money back and my account back.
     
    Last edited: Nov 11, 2011
    paulino007, Nov 11, 2011 IP
  16. worms11

    worms11 Member

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    #496
    Cant We use Visa Card for paying in Alertpay ? As I asked my client to pay via Alertpay he said Their is some strange error saying that Visa/Master Card cannot be used at the time.. This even happened like 15 days back with another friend of mine.. So Visa is not accepted ?
     
    worms11, Nov 11, 2011 IP
  17. AlertPay Team

    AlertPay Team Member

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    #497
    Hi paulino007

    I see that you have been corresponding with my security team as it concerns this matter.

    Your matter is being looked into. Please allow our security team to conduct a thorough and proper investigation.

    Please refrain from continuously replying to your own emails, as this does not help the situation. In addition constant spamming goes against our user agreement, please refer to section 6.2, https://www.alertpay.com/en/agreemen...0Not%20Allowed

    Your matter has been escalated, and my security team will contact.

    Thanks for your understanding and cooperation.

    Cheers

    Sean
     
    AlertPay Team, Nov 11, 2011 IP
  18. AlertPay Team

    AlertPay Team Member

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    #498
    Hi worms11

    Unfortunately, VISA and MasterCard processing is temporarily disabled. We apologize for the inconvenience. However, this was a necessary process, in order to help build a sustainable foundation for our future growth.

    A few of our staff are being trained on the new system that will be integrated. We do not have a time frame of when the service will be restored, as we are dealing with many third parties.

    Thanks for your understanding and cooperation.

    Cheers

    Sean
     
    AlertPay Team, Nov 11, 2011 IP
  19. worms11

    worms11 Member

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    #499
    So How can I add money ?

     
    worms11, Nov 12, 2011 IP
  20. Laora

    Laora Peon

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    #500
    hi,alertpay I am facing a huge problem to reply your e-mail from yahoo . My ticket ID IS - [#ODT-124310] , I received last reply on 10 th November 2011 and after that I replied to that ticket on the same day but today 12 th novemeber I got e-mail from yahoo by saying that " Failure Notice Sorry, we were unable to deliver your message to the following address.

    <supportdesk@alertpay.com>:
    Message expired for domain alertpay.com "

    today ( 12 th novemeber 2011 ) again I replied to the ticket [#ODT-124310 ],can you please confirm me that u receive it or not ? I am so confused . thanks and please answer me
     
    Laora, Nov 12, 2011 IP