AlertPay Online Community Support

Hey AlertPay support,

I know that Alertpay has suspended all Visa & Mastercard transactions. But is this suspension also affecting the credit card verification process as well?

I tried to verify my Alertpay account using a visa cc, but it is not processing citing some errors, it says "please select a card for processing" or something like that. Can you let me know on what the error could be?

Let me know on what could be the issue.

 

Can you please tell me about alertpay supported banks in india?

 

I made a bank transfer from LLoyds tsb to their Barclays account in September 2011 and for one month they have denied getting my money.Sent me amateurish late responses,keep asking the same questions over and over again,if they can get away with it they will try to,I sent them a screenshot of my bank statement (as requested) and they said it was "too big" excuses excuses,they want me to get bored and go away, not to mind being "ripped off?"...I have now contacted my bank see below:
Dear Alertpay, (copy of email I have to keep sending to them as they dodge the question)

Lloyds tsb have written to me to confirm that a payment was sent on the 7th September 2011 to Barclays bank by myself to Account number 50216844 sort code- 203647 for the sum of ***** and the receiver has a quoting reference of " ****"
My name is **** .
**Do you confirm or deny the above account is yours please?**
Please answer the question as the Lloyds TSB trace team is not going to lie and upon going to forums about yourselves, I have seen complaints and the above sort code being shown.

This payment has now indeed been traced and I feel you are evading the facts and the matter of my money being taken and no good explanation given.

They tell me the next step is filling out a form for the small claims courts.
In response to this Alertpay send sporadic emails asking if I have heard from my bank yet.

 

what is going on here? no contact in this thread for a week, no responding to emails for a week, and your phone number isn't working

this is frustrating

 

is alertpay accept debit card in india..?

 

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Hi frabato

f you have paid for a good or service that was not provided to you, you may file a transaction dispute. Before filing a dispute, please contact the seller and attempt to resolve the issue as most disputes can be resolved with proper communication.
To contact the seller, you can locate their email address in your transaction "Activity". Their email address should appear as where the payment was sent. Some sellers might also provide you with their phone number.

If you are unable to resolve the dispute in this manner and there is no co-operation on the seller’s behalf, you can file a claim in AlertPay's Help Desk. Please note that you may only dispute a transaction up to 30 days after the date of the transaction.

You may initiate your dispute by visiting https://helpdesk.alertpay.com/ and sending us a support ticket. Select "Transaction Dispute" from the ticket categories and be sure to include the following information:

• Full name:
• Email address you used for disputed transaction:
• Seller/recipient email:
• Seller website URL:
• Reference Number(s) for disputed transaction(s):

Please include the reason for the dispute, a detailed explanation of the issue and any proof that might influence the outcome of the dispute (screen shots, tracking numbers, etc.) and we will do our best to mediate the situation.

Please refrain from sending multiple tickets, as this only slows down the process.


Cheers

Sean

 

Hi gnome chompski

Our office was closed over the long weekend, as we celebrated Thanksgiving in Canada.

We communicated this over Facebook, Twitter and our official blog.

Cheers

Sean

 

Hi supersenwins

Unfortunately, due to the integration issues we are facing with MasterCard and Visa, our credit card processing and verification has been effected.

At this moment, American Express processing is still active.

I apologize for the inconvenience and thank you for you patience.

Cheers

Sean

 

Hi ajaykumar9887, solanki


For our Indian members, you can do bank wire withdrawals to your accounts.


We do accept credit cards from all over the world, including India. However, at this moment we are having technical difficulties with Visa and MasterCard processing.


At the moment, American Express processing is still active


We apologize for the inconvenience, and thank you for your patience.


Cheers


Sean

 

Hi Karma88

Could you please PM your account name so that I can look into the matter?

Just so I’m clear are you stating that you made a deposit to your AlertPay account, and it never appeared in your AlertPay balance?

Cheers

Sean

 

................................sorry sorry sorry

 

Hi Pitu

Why would you post this message in here, when we have been corresponding via PM, and you have been corresponding with my security team?

Cheers

Sean

 

yes please delete your post

 

do your issues with credit card/banking transfers effect the use of exchangers? i tried to withdrawal with bank transfer and it was stuck in pending for over a week, and i'd like that not to happen again

 

I am facing big problem with alertpay
My account got hacked
I send support ticket but no response nothing
bad service

 

Hi Pitu

I am quite disappointed by your remark about our customer support.

You and I have exchanged over 10 pms about this issue yesterday,

You have also been corresponding with my security team about this issue.

Your account is currently being reviewed. I had asked you to please refrain from sending multiple tickets, as this would only slow down the process. Unfortunately, you continue to respond to your own email, which only lowers your priority in the security queue.

My security team will contact you once they have reviewed all the information you have submitted. Until then I would kindly ask you to be patient, and wait for my security to contact you.

Cheers

Sean

 

hello ,
I don't have any intention to hurt u sir
yes i send 3 4 reply because I am very much worried
think yourself one thing sir .

suppose u r a customer and your account got hacked and support takes times 1 days gone
u still don't have access to your account

how you feel ?

I am in this situation
anyway don't take this personally

 

Hi Pitu

I understand your situation, and that is why we have been assisting you as much as we have.

Once you submitted the ticket, and brought it to my attention your account has been in safe hands with my security team.

We are simply following protocol, which is done in your benefit, as it concerns this situation.

My security team will get back to you. In the meantime, please refrain from contacting them again, as it slows down the process, and lowers your priority in the queue.

Cheers

Sean

 

Ok in the lock mode can the hacker refund ? send ? receive money ?
do u have any idea about my balance ?

 

hi, how much time needs alertpay to fix the problem with visa or mc, becose i receive 1 email and alertpay says if u live in usa u can request a check, well the problem is i not live in usa and i need me money , or only the members of alertpay from USA have consideration , and i dont know why i cant withdraw me money to me bank account, becose i not use visa or mc to withdraw me money. I hope alertpay not convert in the next epassporte
the support not answer the tickets, not have consideration for anything,
I need a Date for the Solution 1 day, 3 days or how much time