ALERTPAY is REALLY genuine ?

They are genuine for sure but they are slow

 

Thank you all for your feedback.

It appears that the main concerns are related to the speed in which we respond to tickets related to verification requests.

It also appears that many members voluntarily submit documents to become verified. Please note that unless you have a Business account (and thus have a registered business in your state/province or country in which you live), it's not necessary to become verified unless you would like to send/receive/deposit or withdraw more than $999 USD (or equivalent) per transaction, or up to $4999 USD (or equivalent) in multiple transactions.

I'd like to let you know that we're in the process of changing the ways to become verified so that they're more automated. This will hopefully improve our response times.

As for the suggestion of outsourcing customer support, this is something we've also considered and decided that the time and cost to implement this will be too great at the current moment.

Now, to speed up the response times on tickets and verification requests, we're currently in the process of recruiting, hiring, training and supporting new staff members. Hopefully we should see a measurable increase in response times in around 2-3 weeks. Please remember that our goal is to provide you with quality, efficient customer support and that requires the appropriate training and education.

I'll ensure that your feedback is provided to the Director of Operations, who oversees Customer Support.

Regards,

AlertPay Chris

 

I'm definitely reading all your comments and taking them to heart. Please don't post your AlertPay email address directly here as it will be crawled and probably added to a spam mailing list.

If you'd like to PM me your ticket ID once you've created one via our [https://helpdesk.alertpay.com/index.php?_m=tickets&_a=submit]Help Desk, I can escalate it to the correct department. Please make sure you've waited 48 hours before contacting me directly, otherwise I may become overwhelmed with the amount of requests to look into.

 

Thanks Chris.

1) Whats the target turn around time for verification of the document ?

2) Great . We all will wait for the same.

3) You can get it done at around 7$-8$ per hour with some Certified centers in india. PM me and may be I get you few.

 

How about more than 48 hrs old ticket number ?

 

Sure thing, that's absolutely fine. I'll look into why the ticket hasn't been responded and ensure that someone will take care of it.

 

We expect to be able to respond to the average request to become verified within 10 business days of the submission.

 

Thanks Chris for your prompt response.

I have sent you PM with my Ticket number.

 

Thanks Chris. I am approved now with a Business Licence.

 

Alertpay is nice,.. Its really better !

 

what about the withdrawal of money ? currently i have only check option

is there any thing/upadates like direct bank withdraw like paypal ?