ALERTPAY is REALLY genuine ?

ALERTPAY is REALLY genuine ?

They take so much of time to process support ticket.. How much time can they take in sending money ?

How many ppl are working with Alertpay ?

4-5 only ?

 

just write customer service i usually get an answer within that day or next day at the latest.

 

Last time i also used AP.
But their customer service take 2 day to answer my simple question.
I don't think AP is run by single people coz its a big copration

 

I opened a ticket 5 days back and No feedback till now !!! STRANGE !!!

 

They are indeed genuine. It doesn't mean their support needs to be of very high standard.

 

there support is realy bad,now i have 22$ there need to move away from them

 

Well, I am a new user of AP.

But it seems that they work slowly !
Not yet got reply for my email.

- Digital -

 

THough they work slow, they offer good service

 

There is a member here from Alrtpay, by name Chris.

I hope Chris will find this Thread useful, to come at par with paypal.

 

i have experince with alert pay, and still i am using it.

Ya they have few problems but i gues not much like paypal.

 

AP CS need to improve. last time i opned ticket dey took 2 days to reply.
But dey are friendly And for sure are NOT scam

 

if you whont to get certyfi just add in your tiket I need as soon as its posible ...

and in max 2 days you will get verfited

mone I recived in 3-5 working days

 

Hi everyone,

My name is Chris and I work at AlertPay. We're working on improving support turnaround times and generally we answer tickets within 24-48 hours. There are certain exceptions, which we communicate to members via our website and our help desk.

For example, tickets related to transaction disputes may take up to 30 days to be resolved as we have to undertake an investigation to ensure that the decision we make is fair and is communicated correctly to the parties disputing the transaction. Also, it may take up to 10 business days to verify your account once you've submitted all the required documents.

Now let me ask you: what do you, our valued members, expect or would like to see when it comes to improving customer support? How quickly would you reasonable expect a response when submitting a ticket?

Please put yourself in the shoes of a business owner who has to allocate limited resources to satisfy unlimited wants and needs. I'll all ears and would like to hear from you so that we can make sure to make our service as member friendly as possible.

Regards,

AlertPay Chris

 

Can Response time be reduced for verification process ?

I submitted my document on last Friday and yet to have any feedback !!!

 

Chris, Just a suggestion, you can think of outsource your customer care department to India or Philipines. May be u can get it done at half the cost OR may be with double manpower , with faster turnaround time.

 

Alertpay, i think it will improve its services and also improve instant process of its query, I am so much interest to propagate about alertpay, because it give me access to receive payment and send payments through this medium, other wise other method is less in this regard.......I appreciate alertpay and hope it will compete all other medium of payment and will try to expand it all over the world with No # 1 payment method......

 

Alertpay can give Online Chat support , not reg disputes but reg verification and new account.

 

I have no idea if they are genuine but i have been waiting for 60 days to get verified by AP. Still no response. Should i say they are genuine?

 

i submited my doc still no reply for more than 40days

 

60 days ? 40 days ?

I hope Chris is reading all these..

I have a suggestion :

If you guys can post your alertemail id,I hope chris can help you guys.