Alertpay Complaint

Well where do I begin.

I've been using Alertpay for around 2 years now everything was smooth sailing until around 2-3 months back. My Personal Alertpay account was limited without notice or an email to me "Access to your account is currently limited. Please contact Customer Support for assistance."

I have tried countless times to call them and email them. I have emailed them once a week for around 2 months and this is getting ridiculous and when I call them it says their lines are busy. Would an Alertpay representative kindly like to get back to me before I loose my cool?

Regards

Luke

 

Hi Luke,

We've replied to your Private message. Please send us a response and we'll be happy to help you out.

Thanks,
ChriZ
Online Community Support
AlertPay.com

 

sounds like bad experience but nice to see a representative to reply so fast here.

 

Lucky for you there's Alertpay staff in here ready to help.

 

I had the same issue before and I stop using AP from that moment.

 

Do you still have an AlertPay account? AlertPay wouldn't close an account without reason and if you had trouble with your account it could have been for any number of reasons. It is always advised to contact us so that we can find out what the problem is and fix it

Thanks,
ChriZ
Online Community Support
AlertPay.com

 

"My name is Bohdan and I am happy to assist you.

As per our records, your AlertPay account under the email address "epicclicks@hotmail.com" has been terminated due to inactivity. Due to security reasons, this automated action occurs if an account has not been used for a long period of time and as a result, we are unable to manually re-activate this account.

Please create a new AlertPay account using a different e-mail address in order to continue using our services. Once created, we will ask that you become a verified member by completing our simple verification process. For more information on account verification, please visit: https://helpdesk.alertpay.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=239&nav=0,17

Please notify us once you have created & verified your new AlertPay account by replying to this email and providing us with the new email address you are using so we can further assist you.

If you have any financial information stored on your terminated account (such as a credit card or bank account) that you would like to use with your new account, we may manually remove it on your behalf. Additionally, we may credit any remaining balance that existed on your terminated to your new account."


This is complete rubbish and I will not continue to use your services, my bank accounts and everything are still linked too it. So what now? You still have my information. Even if I was bothered to make a new account (which I am not) I would not be able to verify my account.

Anyway on that note enjoy your business and the way you go about it.

Regards

Luke

 

Hi Luke,

I responded to your DM, but here it is for everyone if someone else encounters this problem.

The email above simply advises you that we are unable to revive your old account and therefore would ask for you to create a new account to use our services. This often occurs when a company updates its services and/or changes the way it stores data. You received this email because your account was closed due to inactivity and not transferred to our new system.

Once you do open up a new account we will gladly transfer any financial information and account balance.

Thanks,
ChriZ
Online Community Support
AlertPay.com

 

So you are saying that I will have to register a new email address then re-register. Pfft not even worth the time and effort.

 

I have a verified AP account that was limited 3 weeks ago. I replied to the email they sent and promptly sent the (scanned) documents they requested, and my account was reopened in less than a week, no problem.

I have an account with Paypal that was also limited more than 5 months ago. REason was there was "unusual activity" in my account. Same as above, I replied to the email they sent and sent the documents they requested, and explained that there is no "unusual activity" in my account that I could see. Until now, there has been no reply from them and my account is still limited. I've sent them at least 6 or 7 support tickets already regarding the issue but all I get are automated replies with the usual bullcrap. I still have 120+ USD in that Paypal account that I can't withdraw or transfer.

Now, given those incidents, which one do you think is the better payment processor. For me, the choice was very easy to make...