Hi, I have a credit balance of nearly $200.00 in my Adwords Post Pay account. But every time I request this amount to be refunded back to me I get told that this amount is what I owe Adwords. I sent my last email over a week ago and have not had any reply. It looks like Adwords are ignoring me. However when I sent an email recently regarding making payment in advance of a large advertising campaign (I made this up) I got a reply within a few hours. Has anyone else had any problems requesting a refund from Adwords?
How is it possible to have a credit balance in a post pay account??? Maybe try the online chat, or call them up
You can end up with a credit balance when they refund you for invald clicks. i.e. the money that they take away from banned adsense users. I have managed to get a response from adwords, they now acknowledge that they owe me money and have said that a refund will take place within 3-4 weeks.